Assistant Customer Technical Representative (ACTR)

Quick Position Facts!

• Location: San Diego, CA  at our G2 Ops office and customer site.
• Work Setting: Onsite Support at Customer Site.
• Salary Range: $90,000 - $115,000 plus comprehensive benefits package.
• Years of Industry Experience: 7+ years of relevant experience.
• Security Clearance Requirement: Must hold and maintain an Active DoD Secret clearance at the start of employment and be eligible to obtain and maintain a DoD Top Secret Clearance.

About the Role. G2 Ops supports mission-critical defense and technology initiatives by solving complex operational and engineering challenges. We are seeking a motivated, collaborative Assistant Customer Technical Representative (ACTR) to coordinate day-to-day IT support for personnel supporting NAVWAR.

In this role, you’ll serve as the first point of contact for user IT issues, coordinate with Navy enterprise service providers to drive issues through resolution, and maintain accurate records of user accounts, devices, software, and open support requests. Your work will help personnel stay connected, equipped, and productive in a mission-focused customer environment.

What You’ll Do

• Serve as a first point of contact for user IT issues and track requests through resolution.
• Coordinate NMCI account, device, software, and service requests, including moves, additions, and changes.
• Help troubleshoot workstations, printers, network access, remote access, and collaboration tools.
• Assist with access requests and IT actions for onboarding, transfers, and departures.
• Maintain accurate inventories of assigned devices, peripherals, and software licenses.
• Coordinate technology refresh activities and keep users informed of request status.
• Escalate issues to the appropriate help desk or service provider and provide status updates to Government stakeholders.

What You’ll Bring

Required Qualifications

• 7+ years of IT support or customer technical support experience.
• Experience supporting users in a Navy or other DoD IT environment.
• Familiarity with NMCI processes and common workstation, account access, and Microsoft 365 issues.
• Strong customer service, organization, and documentation skills.
• Ability to work on-site and meet contract-specific clearance and citizenship requirements.

Preferred Qualifications

• Prior experience as an ACTR supporting a Navy program office.
• Familiarity with Navy 365/Flank Speed, SharePoint, Teams, and Navy access request processes.
• Experience with equipment inventories and technology refreshes.
• Relevant IT certification, such as CompTIA Security+.

Additional Considerations

• This is a full-time position supporting mission-focused customer environments
• Outside employment or activities must not create conflicts of interest with company or customer responsibilities

Why G2 Ops? What makes someone choose one company over another? Compensation, benefits, meaningful work, flexibility, growth opportunities, culture?

At G2 Ops, we believe you shouldn’t have to choose.

We offer competitive pay and benefits, but what truly sets us apart is our collaborative culture. Team members support mission-focused projects alongside highly skilled technical professionals across engineering, cybersecurity, operations, and program teams.

We encourage continuous learning, cross-training, and professional growth while empowering team members to contribute ideas that improve how we work and deliver value to our customers.

At G2 Ops, your contributions matter to our customers’ missions and to the continued success of our team.

Compensation & Benefits. The annual salary range for this position is 90,000 – $115,000, depending on qualifications and experience.

G2 Ops offers a competitive compensation and benefits package designed to support our employees both personally and professionally, including:

• 100% company-paid insurance for medical, dental, and vision for eligible employees and family members
• 100% company-paid insurance for life, short-term disability (STD), and long-term disability (LTD) for eligible employees
• 401(k) plan with discretionary employer matching
• 10 paid holidays
• Paid time off (PTO)
• Educational assistance

In addition, we provide professional development opportunities, performance recognition programs, and resources that support long-term career growth and work-life balance.

AI at G2 Ops. At G2 Ops, we don’t just talk about AI — we actively use it to improve how we work.

Our teams are integrating AI into engineering, cybersecurity, operations, and decision-making workflows. We continue to invest in secure AI tooling aligned with government security requirements while developing practical, mission-focused applications across the company.

Whether your role is technical or operational, you’ll have opportunities to explore how AI can enhance efficiency, innovation, and mission impact.

Work Environment. Because we support classified and mission-critical DoD programs, many roles require onsite collaboration at G2 Ops offices and/or customer locations. Depending on program requirements, telework and flexible scheduling options may be available.

We’ve built a collaborative environment where team members can learn, contribute, and grow while supporting meaningful customer missions.

Ready to Apply? If you’re excited about solving meaningful problems, working alongside talented teammates, and contributing to important mission-focused work, we’d love to hear from you.

We look forward to learning more about you!