· Career Development
· Competitive Compensation and Benefits
· Pay Transparency
· Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Tasks and Qualifications:This is What You Will do in This Role:
- Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions and concerns.
- Support customer inquiries regarding products and parts via email, phone and chat.
- Quotes, prepares, enters, verifies, acknowledge, document, log, coordinates, modifies, reprices and/or expedites customer orders.
- Investigates and ensures resolution of customer service request and developing service agreement.
- Maintains accurate and complete documentation of customer communications and action taken.
- Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
- Producing detailed service reports
- Documenting processes
- Following company procedures and protocols
What We Are Looking For:
- 3-5 years of customer service, account and coordinator experience.
- Familiarity and experience working in customer service technology solutions: Automation system.
- Demonstrate the highest level of ethical behavior that includes neatness, punctuality, and accuracy.
- Professional level verbal and written communication skills.
- Communicate with Engineering department, Development department and Product center in overseas
- Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
- Experience with MS office suites e.g. Outlook, Powerpoint, Word, Excel, and virtual meetings, e.g., zoom, and willingness to learn and become proficient in additional software as needed.
- Documenting processes
- Following company procedures and protocols
Skills Required
- 3-5 years of customer service experience
- Experience with customer service technology solutions
- Professional verbal and written communication skills
- Proficiency in MS Office Suite and virtual meeting tools
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
