Assistant Community Manager

The Assistant Community Manager is responsible for all phases of a community's operations and objectives, and to lead in that capacity in the absence of the Community Manager. The Assistant Community Manager is expected to interpret and consistently implement the policies and procedures of the company, providing a quality living environment for residents, and establishing a positive and productive working relationship with the staff. The role reports to the Senior Community Manager, Multi-Site Community Manager or Community Manager. 

WHAT YOU WILL DO: 

• Oversee day-to-day financials, sales, marketing, maintenance, and administrative operations of the community with the Community Manager. 

• Completes accounting responsibilities including revenue management, collections, and timely processing of Deposit Accounting. 

• Maintains the highest level of customer service for prospects, residents, vendors, and corporate departments. 

• Manage the collection process, ensuring delinquency is maintained within company targets. 

• Consistently leads by example, monitoring tasks performed by staff, delegates work and provides performance coaching when necessary. 

• Ensure systems are kept up to date and accurate for data integrity and reporting purposes. 

• Effectively manage relationships with internal and external stakeholders.  

• Ensure team compliance with company policies and procedures, Fair Housing laws, Landlord-Tenant regulations, and OSHA standards.     

WHAT YOU WILL NEED:  

• High school diploma or equivalent required. College degree preferred.    

• Two to five years of industry experience or related experience. 

• Two years of bookkeeping experience. 

• Prior sales, marketing and customer service experience. 

• Knowledge of budgets and financial statements and ability to work within budgeted guidelines. 

• Proven organizational and time management skills. 

• Ability to read and write English; speak English and understand spoken English. 

• Ability to utilize a personal smart device for apps related to property operations and communication. 

• Proficient understanding of the Microsoft suite, property management software preferred. 

WHAT THE JOB REQUIRES: 

• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.  

• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC. 

• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.  

• Regular, consistent, and timely attendance required. 

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods, with regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time. Involves the use of standard office equipment such as computers, phones, and printers. 

• Availability to work a flexible schedule, including weekends.  

• Travel required for occasional meetings, training, community visits, court appearances. 

WHAT YOU WILL BRING TO THE TABLE: 

• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations.  

• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. 

• Highly organized and demonstrated project management skills.   

• Ability to exercise initiative.  

• Ability to meet all job requirements and assignments.