Assistant Community Manager

• Perform a wide spectrum of duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s), provides support and other tasks as directed to Director of Community Association.
• Develops a working relationship with community board members and homeowners.                                                                                                              
• Screen, direct and/or handle visitors, incoming calls, correspondence and email
• Digital scanning to member’s lot files in a timely manner.  Can have administrative assistant help with this.  
• Conduct routine common area landscape tours in the Trilogy at Vistancia community and reports issues to Director of Community Association and Landscape Superintendent.
• Extends top-notch customer service and problem resolution, via phone, face-to-face, website or email to Board members, Committee members and residents within prescribed time frames.
• Communicates to Director issues that may arise from compliance issues within the community.
• Partners with homeowners to educate and ensure effective, long-term solutions to compliance issues.
• Research issues of non-compliance and prepares documentation for the Director of Community Association and, if necessary, Board review.
• Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.  
• Maintains detailed records of compliance through investigations and follow up reports of non-compliance.
• Investigates issues of complaints brought against second parties by homeowners and make determinations based on findings.
• Oversees the preparation of compliance notices, fine notices and all related compliance issues as well as architectural submittals.
• Conducts routine property tours of all lots in the Trilogy at Vistancia community to ensure compliance with association governing documents.
• Communicates with homeowners concerning HOA governance & compliance questions
• Maintains open communication with vendors to provide direction on issues within the community.  
• Quarterly review of delinquents account to communicate intent to suspend and/or suspension of use of the amenities to Homeowners, if necessary. 
• Maintains an effective process for architectural submittals based on the community needs
• Attend bi-weekly architectural meetings and prepare all architectural packets and correspondence necessary for architectural meetings.  Complete follow up to notify members of decisions.  Scan completed packets into Homeowner’s Lot File.  
• Assists in preparing and reviewing bid proposals, preparing contracts, and provides project oversight as needed. 
• Process all fine and late fee waiver requests.  Can have administrative assistant help with this.  
• Updates community disclosure packages for Corporate Departments.
• Maintains accurate and current association records.
• Performs other duties as directed.

• Experience working in an HOA/Property Management role.
• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Time Management: the ability to organize and manage multiple priorities.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Commitment to company values and goals. 

 

Physical Demands & Work Environment:

• Sitting and standing for moderate periods of time.
• Utilizing personal automobile for property inspections.
• Walking communities to inspect common areas per management contract.

Qualifications Behaviors Required Team Player: Works well as a member of a group Thought Provoking: Capable of making others think deeply on a subject Dedicated: Devoted to a task or purpose with loyalty or integrity Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Enthusiastic: Shows intense and eager enjoyment and interest Education Required High School or better. Experience Required Three (3) years of full time paid professional experience working in administrative/customer service role supporting management staff and/or project management. Valid driver’s license. Equal Opportunity Employer
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