Assistant Community Manager
This position is responsible for assisting the Community Manager in the overall operations of the property, development, oversight of the team, and maintain community compliance with all policies, procedures, and internal quality control standards.
Essential Duties
- Assist with the management of the Tax Credit and affordable housing/section 8 recertification process and compliance.
- Maintain property waiting list
- Building positive relationships with prospective and current tenants
- Building positive relationships with prospective and current tenants
- Coordinate on-site data collections and processing of resident information
- Schedule resident recertification interviews and coordinate the apartment inspections
- Ensure proper calculation of income, assets, rent levels, etc.
- Investigates and helps resolve complaints, disturbances and violations
- Maintain resident files in accordance with company policy & regulatory agency policy
- Assist with task associated with the operation of the property: leasing, rent collections, resident services and maintenance
- Preparing and executing detailed and legally compliant lease agreements
- Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols
- Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution
- Previous Property Management Experience – REQUIRED
- Working knowledge of recertification and compliance of the section 8 process
- Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations
- COS (Certified Occupancy Specialist) or TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program - Preferred
- Knowledgeable in rent collections, posting to G/L, completing daily deposits, calculating SODAs, etc.
- Outstanding customer service skills
- Exceptional verbal and written communication skills
- Accounts receivable and collections experience a MUST
- Attention to detail and ability to work independently on assignments
- Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet
High school or GED. This position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
Professional Experience
A minimum of three years of experience in residential property management as a Community Manager
Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.
Computer Skills
- Minimum of basic knowledge of computers
- Ability to use Outlook and OneSite/Yardi
- Intermediate knowledge of Microsoft Suites
- Minimum of basic Internet knowledge
Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.
Learning & Development
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.
This role is non-exempt and has an anticipated pay range from $22-$25 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
#ZR
Skills Required
- Previous property management experience
- Minimum three years of experience in residential property management as a Community Manager
- Working knowledge of Section 8 recertification and compliance processes
- Knowledge of HUD rules and regulations
- Accounts receivable and collections experience
- Knowledge of rent collections, general ledger posting, daily deposits, and SODA calculations
- Outstanding customer service skills
- Exceptional verbal and written communication skills
- Attention to detail and ability to work independently
- Proficiency with Word, Excel, Outlook, OneSite/Yardi, Microsoft Office, and internet tools
- High school diploma or GED
- COS, TCS, or equivalent nationally recognized compliance certification
- Ability to read and write English fluently
- Ability to perform intermediate mathematical functions
- Ability to work scheduled hours any day of the week, including overtime and on-call shifts
- Ability to physically access all property areas and lift up to 50 pounds independently or 100 pounds with assistance
What We Do
Pratum Companies is a national, integrated multifamily real estate firm serving public agencies, private investors, and developers. It provides development and construction advisory services, multifamily property management, acquisition and investment, third-party compliance and leasing consulting, and commercial cleaning. The company operates more than 150 multifamily communities, representing over 15,000 apartment homes across eight states in the Mid-Atlantic and South Atlantic regions.
