Assistant Community Manager - Sapphire at Centerpointe

Company Overview

Capital Square Living (CS Living) is a fully-integrated community management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand—listed by Virginia Business on their “Best Places to Work in Virginia” report in 2019 and their “Fantastic 50” reports in 2019 and 2020 – Capital Square Living has a vision to develop and manage the future, one relationship at a time. Our community management company provides a highly competitive compensation package and employee-centric benefits.

Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for Best Places to Work by Virginia Business Magazine.

Summary

Our Assistant Community Manager co-leads the day-to-day operations of an assigned community including managing the team members, daily activities, and resources of the community to achieve established budgeted financial & operational goals. The Assistant Community Manager will assist to ensure that the operation of the community complies with CS Living policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and other laws and regulations governing multi-family housing operations.

Primary Responsibilities 

• Helps to meet targeted revenues by ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits as needed, and assisting with the preparation of monthly financial status reports
• Helps to oversee the leasing process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and makes sure to post and collect late fees and other charges as allowable and stated in the terms of the lease
• Responsible for collecting all monies due, and managing delinquencies according to CS Living Delinquency policies and procedures, and does so to achieve or outperform delinquency KPIs as directed by the Community Manager and/or Regional Manager/Director
• Assists with keeping the RADIX market survey up to date to ensure that current market and economic trends are correctly represented that may impact the community and assists the Community Manager in implementing short and long-range marketing and leasing strategies to achieve the community’s occupancy and revenue goals
• Promotes resident satisfaction and retention by responding to complaints, questions and requests in a timely manner and taking appropriate action to resolve and address service issues
• Ensures the community’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests
• Assists with the conducting of regular community inspections and takes appropriate actions to ensure that the physical aspects of the community, grounds, buildings, and amenities meet established standards for safety, cleanliness and general appearance and appeal
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary

Knowledge and Skills Requirements 

• High School diploma, GED, or related experience and/or training
• Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists
• Ability to read, write and communicate effectively to comprehend and complete legal documents, sell, and explain apartment features and benefits, and answer questions about the community’s operation
• Proficient in word processing, spreadsheet, and database management programs to complete required reports and employment documents
• Strong proficiency in using community management software (preferably Yardi and/or equivalent) 
• Ideal candidates will bring a deep understanding of property management processes, including leasing, maintenance coordination, budgeting, and compliance with regulations
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budget, and other fiscal reporting information

Work Hours

Will normally work a Monday-Friday schedule with rotating weekends; (hours may vary to meet the business needs of the community). 

Work Location

Onsite at our properties. Team members work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous. Routine local travel may be required to make bank deposits, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Compensation & Benefits

• Competitive wage and Performance-Based Bonuses
• 100% Employee Paid Healthcare Premiums
• $35/Per Paycheck Cell Phone Reimbursement
• 120 Paid Time Off (PTO) Hours
• 20% Housing Discount
• Professional development opportunities

Equal Opportunity Employer

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.