Who We Are
Redwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.
Benefits
- Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
- 100% company paid dental and vision benefits for employee coverage.
- Healthcare and dependent care flexible spending accounts.
- Company paid life insurance, AD&D
- Best-in-class voluntary insurance benefits.
- Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
- Employee assistance program (EAP) with 24/7 counseling services.
- 3 weeks of paid time off each year.
- 12 paid holidays each year & 2 floating holidays.
About the Position
The Assistant Manager supports the Property Manager in the day-to-day operations of the community, ensuring compliance with HUD and other regulatory agency requirements, maintaining accurate records, and providing excellent customer service to residents and applicants.
Schedule: Monday-Friday 8am-5pm
Pay Details: $22-25hr
Essential Duties and Responsibilities:
Leasing & Marketing
- Assist with leasing efforts, including showing apartments, processing applications, and preparing lease paperwork.
- Ensure all leasing activities comply with HUD, Fair Housing, and company policies.
- Maintain waiting lists in accordance with HUD regulations and property policies.
- Conduct applicant interviews and verifications to determine program eligibility (e.g., income, assets, citizenship, student status).
- Assist with move-in and move-out inspections and related documentation.
HUD & Regulatory Compliance
- Maintain compliance with HUD, NSPIRE/REAC, MOR, and Fair Housing requirements.
- Process and verify certifications and recertifications (Annuals, Interims, Move-Ins, Move-Outs) using TRACS and EIV systems.
- Submit and track HUD 50059 forms and ensure all resident files are current and accurate.
- Respond to MOR and HUD file audit findings with corrective actions and supporting documentation.
- Keep abreast of HUD handbook updates (4350.3) and other compliance requirements.
Rent Collection & Financial Administration
- Collect and record rent payments and other charges; issue receipts and maintain accurate ledgers.
- Post payments and charges in the property management software ( RealPage).
- Monitor delinquency reports and assist with issuing late notices or initiating eviction procedures when necessary. Placing delinquency notes in Onesite
- Assist the Property Manager with rent adjustments and subsidy billing.
Resident Relations
- Provide courteous and professional service to residents, vendors, and guests.
- Address resident concerns promptly and escalate issues to the Property Manager when necessary.
- Assist with resident retention efforts, newsletters, and community events.
- Help enforce community policies and lease terms.
Administration & Office Operations
- Maintain organized resident and property files in compliance with HUD file order and company policy.
- Prepare correspondence, reports, and forms as needed.
- Support the Property Manager with monthly, quarterly, and annual reporting requirements.
- Assist in supervising office operations in the Property Manager’s absence.
- Maintain inventory of office supplies and equipment.
Maintenance Coordination
- Enter and track maintenance work orders; follow up on completion and resident satisfaction.
- Schedule inspections (annual unit inspections, housekeeping, REAC prep).
- Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.
- Working knowledge of HUD 4350.3 Handbook, TRACS, and EIV
- Proficient in property management software (Yardi, RealPage, or similar)
- Strong attention to detail, organizational skills, and customer service orientation
- Certified Occupancy Specialist (COS), TCS, or equivalent certification preferred.
- Successful completion of background check.
- Must be legally qualified to work in the U.S. meeting I-9 guidelines
Redwood Communities is an Equal Opportunity Employer.
Skills Required
- Minimum 2 years of experience in multifamily housing
- At least 1 year of experience in affordable or HUD housing
- Working knowledge of the HUD 4350.3 Handbook
- Experience with TRACS and EIV
- Proficiency in property management software such as Yardi, RealPage, or similar
- Strong attention to detail and organizational skills
- Strong customer service orientation
- Certified Occupancy Specialist, TCS, or equivalent certification
- Successful completion of a background check
- Legal qualification to work in the United States and compliance with I-9 guidelines
What We Do
Redwood Communities is a full-service property management firm serving primarily affordable senior and multifamily housing communities, including properties with project-based Section 8 HAP contracts and low-income housing tax credits. Its portfolio spans the Pacific Northwest to the Southeast and serves more than 10,000 residents. The company works with government agencies and nonprofit organizations, focusing on supporting people, properties, and neighborhoods and raising residents’ standard of living.
