Who We Are
Redwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.
About the Position
The Assistant Manager supports the Property Manager in the day-to-day operations of the community, ensuring compliance with HUD and other regulatory agency requirements, maintaining accurate records, and providing excellent customer service to residents and applicants.
Schedule: Tuesday-Thursday 8am-5pm / Part-Time
Pay Details: $20-$22/hr
Position Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
Leasing & Marketing
- Assist with leasing efforts, including showing apartments, processing applications, and preparing lease paperwork.
- Ensure all leasing activities comply with HUD, Fair Housing, and company policies.
- Maintain waiting lists in accordance with HUD regulations and property policies.
- Conduct applicant interviews and verifications to determine program eligibility (e.g., income, assets, citizenship, student status).
- Assist with move-in and move-out inspections and related documentation.
HUD & Regulatory Compliance
- Maintain compliance with HUD, NSPIRE/REAC, MOR, and Fair Housing requirements.
- Process and verify certifications and recertifications (Annuals, Interims, Move-Ins, Move-Outs) using TRACS and EIV systems.
- Submit and track HUD 50059 forms and ensure all resident files are current and accurate.
- Respond to MOR and HUD file audit findings with corrective actions and supporting documentation.
- Keep abreast of HUD handbook updates (4350.3) and other compliance requirements.
Rent Collection & Financial Administration
- Collect and record rent payments and other charges; issue receipts and maintain accurate ledgers.
- Post payments and charges in the property management software ( RealPage).
- Monitor delinquency reports and assist with issuing late notices or initiating eviction procedures when necessary. Placing delinquency notes in Onesite
- Assist the Property Manager with rent adjustments and subsidy billing.
Resident Relations
- Provide courteous and professional service to residents, vendors, and guests.
- Address resident concerns promptly and escalate issues to the Property Manager when necessary.
- Assist with resident retention efforts, newsletters, and community events.
- Help enforce community policies and lease terms.
Administration & Office Operations
- Maintain organized resident and property files in compliance with HUD file order and company policy.
- Prepare correspondence, reports, and forms as needed.
- Support the Property Manager with monthly, quarterly, and annual reporting requirements.
- Assist in supervising office operations in the Property Manager’s absence.
- Maintain inventory of office supplies and equipment.
Maintenance Coordination
- Enter and track maintenance work orders; follow up on completion and resident satisfaction.
- Schedule inspections (annual unit inspections, housekeeping, REAC prep).
- Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.
- Working knowledge of HUD 4350.3 Handbook, TRACS, and EIV
- Proficient in property management software (Yardi, RealPage, or similar)
- Strong attention to detail, organizational skills, and customer service orientation
- Certified Occupancy Specialist (COS), TCS, or equivalent certification preferred.
- Successful completion of background check.
- Must be legally qualified to work in the U.S. meeting I-9 guidelines
Redwood Communities is an Equal Opportunity Employer.
Skills Required
- Minimum 2 years of experience in multifamily housing
- At least 1 year of experience in affordable or HUD housing
- Working knowledge of the HUD 4350.3 Handbook
- Experience with TRACS and EIV
- Proficiency in property management software such as Yardi, RealPage, or similar
- Strong attention to detail and organizational skills
- Strong customer service orientation
- Certified Occupancy Specialist, TCS, or equivalent certification
- Successful completion of a background check
- Legal qualification to work in the United States and meet I-9 guidelines
What We Do
Redwood Communities is a full-service property management firm serving primarily affordable senior and multifamily housing communities, including properties with project-based Section 8 HAP contracts and low-income housing tax credits. Its portfolio spans the Pacific Northwest to the Southeast and serves more than 10,000 residents. The company works with government agencies and nonprofit organizations, focusing on supporting people, properties, and neighborhoods and raising residents’ standard of living.
