About Emerge Living:
Emerge Living is a trusted multi-family Property Management firm that operates A, B, C and new development apartment communities in Texas, Georgia, and Florida. We’re a dedicated firm that strives to deliver exceptional value to our partners, properties, and our residents.
About the Role:
In the Assistant Community Manager role at Emerge Living you will play a crucial part in ensuring the efficient operation of the property under the guidance of the Community Manager. This position is essential for maintaining high standards of resident satisfaction and property performance. You will handle the collection and posting of rent, as well as managing delinquencies to maintain the financial health of the property. You will also be responsible for managing resident retention and relations, which includes investigating and resolving any resident complaints that may arise. Your role will also involve creating and circulating various forms of resident correspondence on a weekly, monthly, quarterly, and annual basis, ensuring that residents are kept informed and engaged with the community. This role requires a proactive approach to property management and a commitment to delivering exceptional service to residents and team members alike.
What You Bring: (Requirements)
- 2+ years of experience assisting significant multifamily operations, including top-level strategic planning and tactical management
- Participate in training to comply with new or existing laws
- Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action
- Effectively convey ideas, images, and goals to a diverse group of personalities
- Must possess a positive attitude and the ability to smile under all circumstances
- Competence in personal computer skills, keyboards, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook, as well as community software applications
- Proven employment history of property management, sales, marketing and customer service background sufficient to manage day-to-day operations
- Professional in-person and phone presence and etiquette
- Capacity to work with little supervision using effective time management and organizational skills
- Can manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance.
- Treats people with respect, keeps commitments and inspires the trust of others.
- Works with integrity and ethical ability, upholding Emerge Living organizational values
- Valid Driver License
What You’ll Do: (Responsibilities)
- Greet and qualify prospects professionally using guest cards in our Lead Management Software
- Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
- Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
- Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
- Show apartments and close sales, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
- Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
- Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
- Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
- Complete all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
- Take over the Community Manager’s responsibilities when Community Manager is not available
What Motivates You:
- Impact: You thrive on improving the lives of residents, exceeding budgeted expectations, and contributing to the company’s success.
- Challenges: You embrace obstacles as opportunities, proactively seeking and implementing solutions.
- Growth: You’re inspired by being part of a fast-growing organization and contributing to its continued success.
What We Have to Offer:
- Medical, Dental, Vision, Disability and Life Insurance
- Employee Wealth Program
- 401K Plan
- Generous PTO
- Growth Opportunities
Skills Required
- 2+ years assisting multifamily property operations, including strategic planning and tactical management
- Competence with Microsoft Office Suite (Word, Excel, Outlook) and community/property management software
- Proven employment history in property management, sales, marketing, and customer service sufficient to manage day-to-day operations
- Valid Driver License
- Ability to collect and post rent, manage delinquencies, enforce lease terms, and initiate eviction processes
- Experience processing applications including credit checks and rental history verification
- Strong verbal and written communication; professional phone and in-person presence
- Ability to manage resident retention, resolve complaints, and promote resident satisfaction
- Capacity to work with little supervision; effective time management and organizational skills
- Ability to handle difficult or emotional customer situations and solicit feedback to improve service
- Commitment to integrity, ethical behavior, and organizational values
- Willingness to participate in required training to comply with laws and company policies
What We Do
Disrupt is an operator-led company factory that engineers and builds market-leading ventures from the ground up. Bootstrapped for over 17 years, they leverage a disciplined approach to create high-value companies, managing a portfolio valued at over $850M. Their track record includes building and exiting successful entities such as Cloudways, as well as operating current ventures like PureVPN and SQUATWOLF.
