Assistant Community Director

Overview

HSL is a locally owned and operated real estate development and management company that has been headquartered in Tucson, Arizona for almost 50 years. 

With 30+ multi-family apartment communities across Arizona consisting of over 10,000 apartment homes and more than 300 incredible employees who help us manage them, we are looking for highly motivated, success-driven, service-oriented people to help us continue to grow our footprint across the Southwest.

Job Description

The Assistant Community Director works with the Community Director to effectively manage all aspects of the community, which include financial operations, resident relations, and team management. 

The Assistant Community Director is expected to perform all duties associated with accounts payable and accounts receivable, maintain accurate property accounting records, and perform leasing functions as needed.

The ideal candidate for our Assistant Community Director position is both a natural leader and helpful team-player who is creative, collaborative, and a critical thinker. HSL is looking for a problem-solving community representative with a good attitude, great personality, and the ability to succeed in an exciting, energetic, service-oriented, and resident-focused team environment. 

• Are you a smart, savvy, and customer service-minded individual?
• Do you want to work for a respected local company who cares about this community?  
• Can you multitask and manage multiple people and priorities?  
• Want to work in a fast-paced, dynamic growth industry?
• Are you organized, detail-oriented, and self-motivated?  
• Enjoy working in a team environment with like-minded people who love what they do?

If you answered YES to these questions and are positive, professional, and focused on providing the best possible experience for our residents, employees, and executive team - we want to talk to you!

What’s In It for You

• Bonus compensation: on-call bonuses, community performance-based bonus eligibility, referral bonuses, etc.
• Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties)
• Comprehensive full-benefits package including:
  • Paid vacation, personal, and sick time that accrues from day one
  • Paid off-site and on-the-job training
  • Medical plans (subsidized by HSL), Dental plans, Vision and Short-Term Disability
  • Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan and 401k retirement plan with 50% match up to 3% of income
• Huge potential for career advancement: 
  • More than half of HSL’s current Assistant Community Directors, Community Directors, and Regional Asset Managers have been promoted from within 
• Why choose a career with HSL:
  • You will get the tools, training, and support needed to grow and get better
  • Owner/Operators who make the decisions, not a third-party management company
  • HSL is embedded in the local community; philanthropy and charitable giving is at our core #ItsAboutCommunity 
  • We strive to provide excellent service and living conditions for every resident
  • Continued growth and expansion in Arizona have made us the industry leader

Role & Responsibilities 

The Assistant Community Director is primarily responsible for working with the Community Director to manage all aspects of the community and effectively compute, classify, and record numerical data to keep financial records complete as they pertain to staffing, leasing, marketing, and resident relations. 

In the Community Director's absence, the Assistant Community Director will assume all responsibilities of that position. 

While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities might not be specifically addressed. 

Main duties for the Assistant Community Director will include:

• Maintaining positive customer relations
• Greeting potential residents, showcasing the community, and utilizing closing techniques when engaging with prospects
• Handling inquiries or issues from prospects, residents, staff, vendors/suppliers, etc.
• Possessing proficiency in all phases of the leasing process, resident retention/renewals, HSL policies, market conditions, and community features
• Maintaining accurate resident records including all rents, deposits, and application fees 
• Supervising Leasing Team in accordance with HSL policies and all applicable laws, and responsible for training and managing assigned employees
• Assisting in collection of delinquent rent and issuing appropriate notices when necessary (i.e., late payments, eviction notices, NSF checks)
• Ensuring all bank deposits are made immediately
• Participating in inspecting move-in/move-outs with residents and vacancies and processing all resident move-out paperwork 
• Inspecting the community and common areas in accordance with HSL’s site standards and reporting any service needs to maintenance staff
• Handling service requests from residents and properly routing requests to maintenance for prompt processing
• Purchasing necessary office or community-related supplies and adhering to established budgeted guidelines 
• Shopping competition and maintaining awareness of market conditions, competitive changes, and industry trends via monthly surveys, trade publications, professional organizations, and local associations 
• Verifying quality and accuracy of outside advertising sources and providing trend report information as required, and where appropriate, contributing ideas to the Community Director for marketing the community and/or improving resident satisfaction  
• Planning, conducting, and participating in resident-related events, functions, promotions, and coordinating all communications (i.e., resident email/newsletter)
• Communicating effectively with vendors, contractors, and HSL stakeholders concerning work scheduling, billings, certificates of insurance, etc. 
• Organizing, maintaining, and updating all applicable reports, procedures, and paperwork
• Promptly and professionally reporting to the Community Director any changes, issues, updates, etc. affecting their community, the staff, or HSL
• Completing any additional duties assigned by the Community Director or Regional Asset Manager

Skills & Qualifications 

• Communication skills (both verbal and written) and strong interpersonal skills in order to develop personal connections with staff, vendors, prospective residents, current residents, and HSL stakeholders including the ability to:
  • Communicate over the telephone and in-person with prospects, residents, vendors, corporate and resident staff, etc.
  • Function effectively in a sales, marketing, and customer service environment 
  • Identify issues, answer questions, and address concerns in a professional manner including effectively presenting information and responding to inquiries from groups of managers, clients, residents and the general public
  • Read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations  
  • Effectively present information to customers, clients, and other employees of the organization including speaking effectively before small groups
  • Read and interpret documents, write short correspondence and memos, and compile routine reports and correspondence in a timely and accurate manner
  • Add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and to compute rates, ratios, discounts, commissions, and bonuses
  • Translate financial and legal real estate terminology into common language and interpret a variety of instructions in any form
  • Solve practical problems and deal with a variety of variables in situations where only limited standardization exists  
  • Knowledge of and the ability to articulate legal procedures for evictions in local area
  • Apply reasoning and logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action
  • Effectively convey ideas, images, and goals to a diverse group of people and personalities
• Basic bookkeeping, computer, internet, email, presentation, and typing skills
• Bilingual language skills (i.e., Spanish) not required, but is a plus 

Job Requirements

• 40-hour flexible work week
  • Employee will be required to work a flexible work week  
  • Weekly schedule -Weekends are required
• High school diploma or GED equivalent
• 6 months to 1 year experience in property management, apartment leasing, community director positions, or a related field is preferred
• ARM, CPM or CAM designations are a plus
• Working knowledge of or experience with Section 8 housing, eviction law, Fair Housing mandates and other legal issues affecting property management  
• Computer proficient in Windows, MS Office, Word, Excel, Outlook, Internet 
• Experience with various property management software, such as YARDI, RentCafe and YieldStar is preferred
• Reliable transportation for use in business related tasks/duties as assigned, including a Valid driver’s license and current automobile insurance

* Incentives change often and not all positions or properties qualify for bonuses or additional perks; please speak with an HSL representative about current incentives and available promotions.