Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Cluster Reservations Manager, you’re not just supervising daily reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
This role plays a key part in developing the Cluster Reservations team, optimizing revenue opportunities, managing reservation systems and processes and maintaining a strong collaboration with Revenue Management, Commercial, Finance and Front Office teams. The Netherlands Reservations cluster currently supports 6 hotels.
- Supervise daily reservations operations: Oversee the accurate and efficient handling of individual reservations to support guest satisfaction and hotel revenue goals
- Lead the reservations team: Provide day-to-day guidance and ensure high service standards through training, coaching, and quality checks
- Prepare key reports: Support the generation of daily and weekly reports
- Monitor data integrity: Ensure accuracy in reservation systems, rooming lists, and special rate plans
- Provide reservations support: Process reservation inquiries and updates, providing exceptional service to both guests and team members
- Revenue support: support the management of room inventory, airline crew allocations, booking quality and distribution channel performance
- Finance compliance: Oversee reservation-related financial processes, including payment collection, approvals, commissions, invoicing an credit procedures
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- Minimum 3-5 years of experience within Reservations, Revenue Management, GC&E or Front Office including at least 1 year in a supervisory position
- Strong understanding of hotel reservations, inventory management and revenue optimization principles
- Good organizational skills with the ability to prioritize and manage multiple tasks simultaneously
- Attention to detail and commitment to accuracy
Skills Required
- 3-5 years of experience in Reservations, Revenue Management, Group, Conference and Events, or Front Office
- At least 1 year of supervisory experience
- Strong understanding of hotel reservations, inventory management, and revenue optimization principles
- Good organizational skills with the ability to prioritize and manage multiple tasks simultaneously
- Attention to detail and commitment to accuracy
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
