Description
University Physicians' Association is looking for a full time, Assistant Clinical Office Manager for Edmunds Gastroenterology.
An Assistant Clinical Office Manager supports the daily operations of a healthcare practice by supervising administrative staff, ensuring efficient office workflows, maintaining compliance with healthcare regulations, and providing excellent patient service.
Assistant Clinical Office Manager Job Description
Job Summary:
The Assistant Clinical Office Manager assists in overseeing the daily administrative and operational functions of the medical office. This role supports the Clinical Office Manager by supervising front-office staff, coordinating patient services, maintaining compliance with healthcare regulations, and ensuring efficient office operations while promoting a positive patient experience.
Key Responsibilities
• Assist with the daily management of clinical office operations.
• Supervise and support front desk, scheduling, and administrative staff.
• Coordinate patient scheduling, registration, and check-in/check-out processes.
• Ensure accurate patient records and compliance with HIPAA regulations.
• Monitor office workflows to improve efficiency and patient satisfaction.
• Assist with employee training, scheduling, and performance coaching.
• Address patient concerns and resolve service issues professionally.
• Maintain office supplies and coordinate equipment maintenance.
• Support billing, insurance verification, and prior authorization processes.
• Prepare reports, maintain records, and assist with budgeting and inventory.
• Ensure compliance with OSHA, HIPAA, and organizational policies.
• Collaborate with providers and clinical staff to support quality patient care.
Requirements
- 2–5 years of experience in a medical office or healthcare setting.
- Previous supervisory or leadership experience preferred.
- Knowledge of medical terminology, insurance processes, and electronic health record (EHR) systems.
- Proficiency with Microsoft Office and practice management software.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Organizational and time management skills.
- Problem-solving and conflict-resolution abilities.
- Attention to detail and accuracy.
- Customer service orientation.
- Ability to multitask in a fast-paced healthcare environment.
- Knowledge of healthcare compliance and patient privacy regulations.
Physical Requirements
- Ability to sit, stand, and walk for extended periods.
- Occasionally lift up to 25 pounds.
- Ability to use standard office equipment and computers throughout the workday.
Skills Required
- 2-5 years of experience in a medical office or healthcare setting
- Previous supervisory or leadership experience
- Knowledge of medical terminology, insurance processes, and electronic health record (EHR) systems
- Proficiency with Microsoft Office and practice management software
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Organizational and time management skills
- Problem-solving and conflict-resolution abilities
- Attention to detail and accuracy
- Customer service orientation
- Ability to multitask in a fast-paced healthcare environment
- Knowledge of healthcare compliance and patient privacy regulations (HIPAA, OSHA)
- Ability to sit, stand, and walk for extended periods; occasionally lift up to 25 pounds; use standard office equipment
What We Do
University Physicians' Association, Inc. (UPA) was established in 1995 to provide solutions for medical practices, serving primary and multispecialty members throughout Eastern Tennessee. They offer services such as revenue cycle management and credentialing.
