Assistant City Manager - Logistics

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary
Managing overall logistics of multiple cities across the country. Leading delivery operations and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of riders/partners. 

What's On Your Plate?

• Oversees all daily logistics related operations.
• Directing, optimizing and coordinating full order cycle.
• Leads communication with external suppliers.
• Supervise, coach multiple rider managers and rider trainers.
• Oversees and ensures restaurant onboarding and training.
• Set up SOPs, policies and tools for safety / compliance of riders and partners.
• Help with coordination of marketing campaigns and activities across all brand entities.
• Coordinate with country logistics head on operational zone setup and special projects.
• Responsible for cities rider experience and satisfaction score.
• Provide weekly updates to country management on projects & performance progress.

What Did We Order?

• Bachelor's Degree.
• 3-4 years of experience in food/grocery tech industry is highly preferred at a supervisor/managerial level.
• Strong experience and capability in Data Analytics.
• Strong communication skills.
• People management skills: Experience of managing bigger group of people.
• Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.
• Ability to analyze data and derive insights from comprehensive data reports.
• Ability to deal with ambiguity, work under pressure, handle stress.