Job Description
Fragomen is looking to hire an Assistant Manager to join our team in Manila, Philippines.
RESPONSIBILITIES- Manage a portfolio of end-to-end OEC and overseas employment matters, ensuring timely delivery and compliance with Philippine regulations and Firm standards.
- Advise clients and assignees on OEC requirements, Philippine overseas employment regulations, DMW/POEA procedures, documentary requirements, and deployment timelines.
- Serve as a key client contact and escalation point, managing expectations, complex cases, and operational issues in a proactive and solutions-oriented manner.
- Oversee case preparation, review, filing, tracking, reporting, and case closure, ensuring accuracy, quality, and adherence to service levels.
- Build and maintain strong relationships with clients, assignees, government agencies, accredited vendors, and internal stakeholders.
- Lead, coach, and support the team on case management, technical matters, workload priorities, and day-to-day service delivery.
- Monitor regulatory and operational developments and provide relevant guidance and updates to clients and internal teams.
- Identify and drive process improvements to enhance efficiency, quality, compliance, and client experience.
- Degree in any discipline; a related field will be advantageous.
- Relevant experience handling OEC and Philippine overseas employment matters, with strong knowledge of DMW/POEA requirements and processes.
- Prior leadership experience, including team supervision, coaching, or mentoring.
- Experience managing corporate clients, complex matters, and client or operational escalations.
- Strong client relationship, stakeholder management, and communication skills.
- Strong problem-solving, organizational, and decision-making skills, with the ability to manage competing priorities and deadlines.
- Demonstrated initiative, accountability, attention to detail, and commitment to high-quality client service.
- Continuous improvement mindset with the ability to identify and implement opportunities to improve service delivery.
At Fragomen, we offer excellent training and the opportunity to work alongside knowledgeable professionals and immigration specialists in a collaborative and global environment.
Finding the right person is very important to us. We hope that finding the right place is important to you.
Interested? Apply now. Don't forget to include your CV and cover letter.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
Skills Required
- Degree in any discipline
- Related degree/field advantageous
- Relevant experience handling OEC and Philippine overseas employment matters
- Strong knowledge of DMW/POEA requirements and processes
- Prior leadership experience including team supervision, coaching, or mentoring
- Experience managing corporate clients, complex matters, and escalations
- Strong client relationship, stakeholder management, and communication skills
- Strong problem-solving, organizational, and decision-making skills
- Ability to manage competing priorities and deadlines with attention to detail
- Continuous improvement mindset and ability to implement process improvements
What We Do
Fragomen is a leading firm dedicated exclusively to immigration services worldwide. Founded in 1951, Fragomen represents a broad range of companies, organizations and individuals to help facilitate the transfer of employees worldwide. We provide immigration support in more than 170 countries. An Am Law 100 and Global 100 firm, Fragomen’s professionals are respected thought leaders in the immigration field, as recognized by Chambers, Best Lawyers and Who’s Who. The firm employs more than 4,400 immigration professionals and support staff located in over 50 offices across the Americas, Asia Pacific and EMEA. Our services go beyond processing visa and work permit applications. We provide strategic consultative services and support to meet the full spectrum of business immigration needs. This includes government strategies and compliance, planning for mergers and acquisitions, and consular and document support. From our Immigration Technology Innovation Lab, we focus on using automation and artificial intelligence to pioneer sophisticated technology solutions to revolutionize the immigration experience for our clients. All services are designed to improve your speed-to-ground and help you mobilize your employee population so you can remain a cutting-edge player in your industry and competitive wherever you operate. We are committed to fostering a dynamic, diverse workplace. Year after year, Fragomen is recognized for our diversity by The American Lawyer, Law360 and the National Law Journal. Find out more at www.fragomen.com.
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