Assistant Box Office Manager

THE TEAM

The support and operations team are responsible for the delivery of exceptional ticketing service to clients (Venue & Promoter) through the effective management of client requirements.

Working closely and collaboratively with both clients and internal stakeholders ensuring systems and process are delivered to ensure not only a positive client experience but also positive customer experience.

The support and operations team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximise sales.

THE JOB

The Assistant Box Office Manager provides general support to the Box Office Manager and aids with various functions within the support and operations team.

Reporting to the Head of Box Office, the primary responsibilities will include Box Office resource management and event coordination.

In addition, the role will also provide a range of coordination and support functions including but not limited to outlet coordination 6 administration support.

Contract Terms: 6-month secondment, 38 hours per week. 

WHAT YOU WILL BE DOING

• Liaise with the Box Office Manager, Client Managers and Venue Management to ensure tasks are being managed and actioned.

• Assist with outlet ticket sales and customer service

• Overall day-to-day management of the Box Office

• Ensure familiarity with Ticketmaster, venue & promoter policies and procedures in relation to box office and front of house where Ticketmaster processes tickets or operates the venue box office.

• Ensure all the appropriate equipment and software installed at Venue Box Offices is maintained.

• Ensure all venue box office employees are adequately trained in all Ticketmaster systems, policies and procedures.

• Maintain knowledge of terms and conditions of employment under which Ticketmaster Box Office employees work.

• Organise and ensure accuracy with balancing and banking of all venue box office floats and ticket sales monies.

• Assist with the distribution of mail lists and sales reports to the venues reservation and packages team.

• Provide reporting to the Client Manager and Venue Management when requested.

• Responsible for printing and timely distribution of tickets to be issued from venue box offices to patrons and clients.

• Keep on top of all Ticketmaster system and technology developments and ensure that these are implemented at venue box offices.

• Effectively supervise and support box office staff in dealing with difficult and exceptional behaviours and circumstances.

• Other general administrative duties as delegated by the Head of Box Office.

• Represent Ticketmaster and be present on event days/nights as required.

• After hours and weekend work may be required.

• Actively participate in projects to assist in increasing Box office performance and creating a positive awareness both internally and externally.

• An ability to work under pressure and meet tight daily, weekly and monthly deadlines. Upon instruction from the Client Manager and/or Venue Management, you may be required to liaise directly with the promoter for each event with regard to the operational requirement of events, issuing of tickets and releasing of seats and box office reports.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence. Deal with higher-level complaints and recognise the need for flexibility where applicable.

• People Management & Leadership - Set an example for staff in the Box Office. Effectively manage the professional requirements of Ticketmaster's internal and external customers. Lead by example; gather support from staff and work together to achieve desired outcomes.

• Research/Analytical - Maintain up to date knowledge of industry developments incorporating marketing and technological advances, both internally and externally.

• Computer literacy - Ability to use Microsoft Office based computer packages including current database management systems and Ticketmaster programs and reports. Typing skills with high accuracy.

• Venue Management - Develop and coordinate policies and procedures for the venue and events' requirements

YOU (BEHAVIOURAL SKILLS)

• Results orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and applying effective application of effort and resources, combined with passion, belief and energy.

• Customer Focus - Ensuring Ticketmaster's internal and external customers' needs are continually satisfied. Maintain and build of strong customer relationships with current and future clients.

• Communication - Demonstrating strong communication skills, both written and verbal. Assist with the development of clear written policies and procedures for Event Managers. Strong ability to communicate with clarity and confidence to meet client requirements and deadlines. Effective listening skills are also paramount.

• Initiative - Possessions of “natural energy” with a proactive focus responding quickly and positively to ensure that business deadlines and needs are met.

LIFE AT TICKETMASTER

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