The Role
Assists account representatives with customer account setup, tenant move-ins and move-outs, utility billing, customer information requests, and administrative support. The role involves accessing accounting systems, processing high-volume residential and commercial property accounts, meeting deadlines, resolving issues, and maintaining accurate billing records while communicating with customers and internal teams.
Summary Generated by Built In
About Metergy Solutions, LLC. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.
Energy Management Systems is a 41-year-old, growing business in the energy sector. Our primary product is utility sub-meter reading and billing for multi-tenanted commercial properties. We are looking for an Associate to join our Billing Operations team.
This customer-facing position will assist the Account Integration and Account Representative departments with initializing accounts for and servicing a portfolio of residential and commercial properties for which we provide utility billing services. The successful candidate will have superior organizational abilities, excellent verbal and written communication skills and the drive and determination to play a key role in a dynamic and growing organization.
Responsibilities
- Assist Account Representatives with processing account changes, including tenant move-ins and move-outs, for large volume of residential and commercial properties
- Assist Account Representative with processing overflow tenant submeter utility billings for the portfolio in a timely and efficient manner
- Contact customers when requested to obtain information
- Access customer’s accounting system daily to pull information necessary to process tenant submeter utility bills
- Assist Account Integration Team, Rates Department and Account Representative Team with other administrative tasks as needed
Qualifications
- Bachelor's Degree from accredited four (4) year college preferred but will consider other relevant experience
- Excellent written and verbal communication and presentation skills
- Ability to identify and resolve problems in a timely manner
- Ability to meet deadlines is a must
- Ability to gather and analyze information skillfully and efficiently
- Strong attention to detail and excellent organizational and multitasking skills are essential
- Technological literacy including familiarity with Microsoft Word/Excel, and other industry-specific software and the ability to master new technologies as they come on-line
- Strong internet skills, including use of e-mail programs, group messaging, and use of online meeting platforms.
- Strong mathematical acumen
- Ability to effectively adapt to changes in the work environment and/or scope of work
- Ability to work well with others is essential
Benefits & Perks
• Excellent health coverage and life insurance benefits – no waiting period!
• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Summer hours to enjoy the weather
• Regular Social events - happy hours, summer & holiday parties, & more
Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.
Skills Required
- Bachelor’s degree from an accredited four-year college, or relevant equivalent experience
- Excellent written and verbal communication and presentation skills
- Ability to identify and resolve problems promptly
- Ability to meet deadlines
- Ability to gather and analyze information efficiently
- Strong attention to detail, organization, and multitasking skills
- Technological literacy, including Microsoft Word, Excel, industry-specific software, and ability to learn new technologies
- Strong internet skills, including email, group messaging, and online meeting platforms
- Strong mathematical ability
- Ability to adapt effectively to changes in the work environment or scope of work
- Ability to work well with others
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The Company
What We Do
Enercare Connections is now Metergy Solutions. As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years, with 330,000 services under contract and 2,000,000 utility invoices issued annually. Our call centre, sales, engineering, commissioning, and billing are all under one roof – so we have you covered from design, to implementation to billing. Metergy Solutions Inc. is a portfolio company of Brookfield Infrastructure, one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors.
