Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
We’re looking for a proactive Administrative Assistant to join our team and support our valued client, Francom. In this role, you’ll be a trusted partner, helping Francom deliver exceptional service to their clients while keeping operations running seamlessly.
Job Requirements:
Administrative & Operational Support
- Manage calendars, schedule meetings, and coordinate internal communications
- Handle incoming calls, emails, mail, and correspondence professionally and efficiently
- Prepare and edit reports, presentations, and internal documentation
- Coordinate office supplies, travel arrangements, and other logistics
- Support departmental budgets, resources, and schedules to optimize efficiency and cost-effectiveness
- Facilitate clear communication between departments and management to drive improvements
- Assist with analysis and process improvement opportunities to enhance team functionality
- Provide general office and administrative support as needed
Legal Administration
- Assist Francom’s legal team with document preparation and administrative tasks
- Organize and maintain legal case files, ensuring all documentation is up to date
- Schedule and coordinate meetings, hearings, and case deadlines
- Manage data entry and reporting for legal matters
Team Collaboration & Professional Growth
- Attend and actively contribute to staff meetings
- Respond to client and team member requests in a knowledgeable, professional, and respectful manner
- Complete all compliance training and stay current on company policies, procedures, and industry standards (including Australian Debt Collection Guidelines)
- Build strong internal relationships and uphold company values
- Provide support across the Francom Group brands (including the Panthera Finance Group) as needed
Qualifications:
- 5+ years of proven experience in an administrative support role; legal administration experience a plus
- Able to work Monday – Friday 9am to 6pm Sydney Australia time zone
- Strong organizational, time management, and multitasking skills
- Excellent written and verbal communication abilities
- High level of professionalism, confidentiality, and attention to detail
- Proficiency with Microsoft Office Suite
- A proactive, team-oriented mindset with a focus on continuous improvement
Why Join Us
As an Everise employee supporting Francom, you’ll enjoy the best of both worlds, the resources and benefits of a leading global experience company and the opportunity to contribute directly to a high-performing client team. We offer a collaborative environment, growth opportunities, and ongoing training to help you succeed.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Top Skills
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
