The Role
Supports Regional Business Consultants by servicing member accounts, responding to inquiries, educating members, coordinating projects and initiatives, escalating issues, preparing communications and reports, supporting training and store visits, and promoting adoption of Microsoft 365 and member-facing technology solutions.
Summary Generated by Built In
Building a better world! That’s what we do here at CCA Global Partners. We bring family-owned businesses across North America together to make them stronger independent competitors, keeping that American Dream alive! With a focus on people, communities, and independence we’re working together to make an impact on main street business across the continent…care to join us??? CCA is an employer like none other, with a hybrid work schedule, flexible time off, and benefits focused on the needs of our employees and their families. Join our passionate team today and unlock YOUR future!
We are seeking a highly collaborative and customer service-oriented professional as an Assistant Account Manager (Assistant Regional Business Consultant) in our Manchester, NH office for our Retail Groups division to provide service and backup to members of the Regional Business Consultant (RBC) team. You will be responsible for implementing and completing various member services functions, nurturing member relationships, coordinating multiple projects, and supporting the Member Services department.
In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays.
Our Assistant Regional Business Consultant will:
Do our requirements match YOUR background?
How we take care of YOU:
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
#LI-HYBRID
We are seeking a highly collaborative and customer service-oriented professional as an Assistant Account Manager (Assistant Regional Business Consultant) in our Manchester, NH office for our Retail Groups division to provide service and backup to members of the Regional Business Consultant (RBC) team. You will be responsible for implementing and completing various member services functions, nurturing member relationships, coordinating multiple projects, and supporting the Member Services department.
In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays.
Our Assistant Regional Business Consultant will:
- Service the RBC team when they are visiting Members and out of the office to ensure that the level of customer service to their members is met, providing back up in the form of retail, marketing, financial and operation consultation to their members.
- Respond to member inquiries, educate members on available programs and support operational, marketing, technology, and business improvement initiatives.
- Act as an advocate for members by escalating issues, identifying opportunities, and helping deliver timely resolutions.
- Provide project coordination and administration which includes managing and coordinating member-facing projects, pilot programs, surveys, meetings, and initiatives and developing communications, presentations, reports, spreadsheets, and training materials.
- Partner closely with RBC’s, Marketing, Operations, Merchandising, Finance, and other internal teams to support member success and provide logistical and administrative support for field training, store visits, and member engagement activities.
- Provide training and adoption support for Microsoft 365 tools, collaboration platforms, and member-facing technology solutions. Identify opportunities to improve processes through automation, standardization, and technology adoption.
- Attend annual winter convention
Do our requirements match YOUR background?
- Bachelor’s degree in business, marketing or communications or equivalent experience.
- 2-3 years’ retail sales, customer service, member support, or related business environment along with administrative or coordinator, or project support experience.
- Ability to prioritize tasks, respond quickly, and absorb new information and systems efficiently.
- Proficient with Microsoft 365 applications, including Teams, Copilot, Word, Excel, PowerPoint, Outlook, and CRM Systems
- Excellent verbal and written communication skills, along with ability to communicate with corporate staff, Members, and Vendor Partners in a courteous, tactful, and concise manner.
- Ability to develop and edit business communications, presentations, reports and training materials.
- Must be able to interpret a variety of complex instructions and comprehend procedures.
- Ability to perform information/data gathering assignments with little or no supervision.
How we take care of YOU:
- Honored as one of New Hampshire’s Best Companies to Work For many times since 2002, including Hall of Fame honors in 2017, 2018, and 2024.
- We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!
- We recognize YOU for your accomplishments and contributions through development, growth and compensation!
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
#LI-HYBRID
Skills Required
- Bachelor’s degree in business, marketing, communications, or equivalent experience
- 2–3 years of retail sales, customer service, member support, or related business experience
- Administrative, coordinator, or project support experience
- Ability to prioritize tasks and respond quickly
- Ability to absorb new information and systems efficiently
- Proficiency with Microsoft 365 applications, including Teams, Copilot, Word, Excel, PowerPoint, and Outlook
- Experience with CRM systems
- Excellent verbal and written communication skills
- Ability to communicate courteously, tactfully, and concisely with corporate staff, members, and vendor partners
- Ability to develop and edit business communications, presentations, reports, and training materials
- Ability to interpret complex instructions and comprehend procedures
- Ability to perform information and data-gathering assignments with little or no supervision
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The Company
What We Do
CCA Global Partners' cooperative business model has a proven track record of empowering thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing the scale, resources and innovation that create sustainability, growth and effective competition in today’s evolving marketplace. More than 2,800 locations in North America and abroad benefit from CCA's leadership through its 14 different businesses which include: Carpet One Floor & Home®, Flooring America®/Flooring Canada®, The Floor Trader®, ProSource Wholesale®, International Design Guild, FEI Group, Lighting One®, savings4members™, The Bike Cooperative®, CCA Sports Retail Services, CCA For Social Good, Innovia Co-op and Lionsbridge Contractor Group. CCA members and franchisees are engaged in: flooring, lighting products, biking, nonprofit and more. By providing access to innovative products, systems and services, CCA gives independent businesses a competitive edge while allowing them to maintain their identities. Our continuously evolving business model offers independently-owned businesses an array of tools to maximize operational efficiencies and achieve success. CCA’s goal is to create a mutually rewarding bond between the company and community, whereby our growth generates social development and enhances the lives of customers and entrepreneurs around the world.
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