Assistant Account Manager - Museum - Chicago, IL

The Assistant Account Manager supports the overall safety and security of the facility, its staff, and its visitors. They assist in managing and supervising security personnel, ensuring compliance with policies and procedures, and responding to incidents or emergencies. This role also involves coordinating security operations, investigations, overseeing access control, monitoring surveillance systems, and maintaining strong relationships with museum staff, visitors, and external partners. The Assistant Account Manager helps implement strategies to protect exhibits, assets, and people while fostering a safe and welcoming environment.

Key Responsibilities:

• Build, strengthen, and maintain effective relationships with both clients and employees.
• Foster a positive working environment by treating staff with respect.
• Report operational matters directly to the Portfolio Manager and/or senior management.
• Supervise and managing a team of security officers, including scheduling, payroll, training, coaching, development, and ongoing support.
• Promptly escalate officer call-offs, tardiness, and emergencies to ensure contractual obligations with clients are met.
• Oversee the placement and training of security officers in coordination with Titan’s Portfolio Managers to ensure all client sites are staffed with properly qualified personnel.
• Assist with coordinating scheduling for special events and additional coverage requests.
• Attend and actively participate in weekly operational meetings.
• Create, collect, track, and generate reports on incidents.
• Coordinate necessary support services to manage the client site effectively, meeting financial and operational goals while delivering excellent customer service.
• Understand and enforce specific and general post instructions for all assigned posts, including emergency and additional instructions as required by clients.
• Accurately document reported data such as call-offs, tardiness, emergencies, unusual occurrences, and equipment malfunctions.
• Provide exceptional customer service to all parties encountered while on duty.
• Responsible for tracking company equipment in the field including technology, etc. and ensuring company equipment is utilized in accordance with applicable policies.
• Stays current on federal, state and local CBA guidelines relative to our services.
• Supports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients.
• Prepare correspondence and memos as needed
• Perform other duties as assigned.

Preferred Qualifications:

• Demonstrated work history showing progressive security and customer service responsibilities, with emphasis on supervisory experience. Must have a working knowledge of security services operational functions.
• Advanced computer and technology skills, particularly as they relate to physical security operations.
• Education and/or Experience: Bachelor’s Degree preferred. 2-5 years of management experience working in the security services industry with a large remote hourly workforce.
• Certificates, Licenses, Registrations: Ability to obtain a valid PERC.
• Language Skills:  Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.
• Computer Skills:  Must be proficient with Microsoft Office 
• Other Qualifications: Required skills include excellent interpersonal and written/verbal communication skills, excellent computer skills and ability to organize and manage multiple priorities. Experience with workforce management systems and scheduling systems preferred. Ability to pass pre-employment drug screen and criminal background check.
• Physical Demands: Standard office environment. Must be able to stand for an extended time, walk, climb stairs. Patrols and regular check-ins with posted staff is required.

Salary & Benefits: Base salary $75K plus bonus based upon meeting specific KPIs, paid vacation and personal days, medical insurance, dental insurance, life and AD&D insurance, optional life and AD&D insurance, paid holidays, and 401(k) match. Skills-enhancing training and opportunities for career growth and promotion.

EOE M/F/D/V

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