GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
- Responsible for creating ongoing rotation schedules for various shipboard positions while considering business areas forecasted budgets and staffing levels.
- Ensures rotation and scheduling process for NCLA ship is administered in a timely and cost-effective manner.
- Monitors and evaluates requests that fall outside of established rotations and/or employment contracts and makes fair, consistent and cost-effective accommodations when possible..
- Prepare crew rotation schedules by assigning medically cleared, newly hired and returning crew members to ship assignments.
- Schedule Non-Resident Alien Crew (NRAC) as needed, ensuring compliance with regulated percentage limits.
- Ensure scheduled crew compliance with Coast Guard documentation requirements, including MC, MMC, TWIC, and NRAC.
- Review and schedule logical assignments based on ship itineraries, budgeted manning levels, gender for cabin accommodations, and nationality/language for guest services.
- Ensure all active crew members are given a return date and ship assignment prior to their sign-off date.
- Proactively plan each schedule to ensure adequate staffing levels in all areas.
- Respond to emails and queries from the team, crew, shipboard, and shoreside staff accordingly.
- Resolve challenges related to employment contract extensions, changes, vacations, medical leave, and specific ship assignments.
- Review budgeted vs. actual manning levels on an ongoing basis to identify variances in staffing levels.
- Provide justification for staffing shortages/overages and make scheduling adjustments to minimize variances.
- Assess onboard staffing requirements for specific positions against the available candidate pool and provide the recruitment team with job requisitions for future openings.
- Update MAPS with crew movement information such as medical sign-offs, resignations, and terminations, assigning replacements as necessary.
- Ensure crew/officer records are closed timely and accurately, with the correct leave reason.
- Perform other job-related functions as assigned..
DEGREE TYPE:
- High School Diploma.
- 1 year business/administrative experience and working with large crew movement is required. 2 years scheduling experience or/and previous cruise line experience preferred..
- Basic proficiency in Microsoft Office Suite, with emphasis on Outlook, Word, and Excel for developing correspondence, emails, and creating/modifying reports.
- Knowledge of or ability to learn US Coast Guard requirements.
- Knowledge of or ability to learn MAPS systems for navigating and updating information.
- Excellent English written and verbal communication skills for effective interaction with crew/officers, hiring partners, port agents, the HR Director, HR Operations Manager, and onboard/shore side team members.
- Exceptional organizational skills to meet multiple deadlines in a fast-paced environment.
- Detail-oriented to accurately enter data in MAPS, develop rotation schedules, and make appropriate scheduling adjustments.
- Knowledge of or ability to understand CBAs (Collective Bargaining Agreements), Union Agreements, and all contracts and terms of employment for crew and officers.
- Strong interpersonal skills for teamwork.
- Organizational and time management skills for independent work.
- Knowledge of or ability to learn shipboard structure and terminology.
- Decision-making skills to evaluate requests fairly, consistently, and cost-effectively, in the best interest of the company..
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Skills Required
- High School Diploma
- 1 year business/administrative experience working with large crew movement
- 2 years scheduling experience or previous cruise line experience
- Proficiency in Microsoft Outlook, Word, and Excel
- Knowledge of or ability to learn US Coast Guard documentation requirements (MC, MMC, TWIC, NRAC)
- Knowledge of or ability to learn MAPS system for navigating and updating crew information
- Excellent English written and verbal communication skills
- Exceptional organizational and time management skills
- Detail-oriented for accurate data entry and schedule adjustments
- Knowledge of or ability to understand Collective Bargaining Agreements, Union Agreements, and employment contracts
- Strong interpersonal skills for teamwork and coordination
- Decision-making skills to evaluate requests fairly, consistently, and cost-effectively
- Knowledge of or ability to learn shipboard structure and terminology
