Asset Servicing Associate/Senior Associate

Job Description
Join our dynamic Markets Asset Servicing team and play a pivotal role in processing claims activity related to income events across Equity and Fixed Income businesses. Collaborate with internal and external partners to drive seamless operations and deliver exceptional client service. Advance your career in a fast-paced environment focused on innovation and operational excellence.
Job Summary
As a Senior Associate within the Markets Asset Servicing team, you will manage income events across both Equity and Fixed Income lines of business. You will ensure timely and accurate reconciliation of cash, wash, and other financial elements while collaborating with trading desks, sales, finance, and external partners. You will execute business deliverables and support centralized asset servicing across EMEA and WHEM markets for both product types.
Job Responsibilities

• Ensure timely completion of key risk steps within the process on a given pay date for income events across both Equity and Fixed Income products (e.g., dividends, coupon payments, bond redemptions).
• Perform oversight and reconcile cash, securities, wash, suspense, and control account breaks for both asset classes.
• Manage system feed issues and investigate late or incorrect transactions for Equity and Fixed Income until resolution.
• Monitor and manage KPIs and KRIs proactively for Equity and Fixed Income servicing.
• Lead teams to achieve delivery milestones and mitigate process risks across both Equity and Fixed Income operations.
• Communicate effectively with senior management and escalate issues promptly, ensuring coverage of both product areas.
• Conduct periodic end-to-end process reviews and remediate identified gaps in Equity and Fixed Income servicing.
• Drive automation using process transformation tools to enhance efficiency in both Equity and Fixed Income operations.
• Provide leadership by setting clear goals and strategies for the function, covering both product lines.
• Partner with BAU domain leads to execute growth, platform migration, and people development for Equity and Fixed Income servicing.

Required Qualifications, Capabilities, and Skills

• Minimum 10 years of relevant experience in claims processing activities within asset servicing, with a focus on both Equity and Fixed Income products, income events, and corporate actions.
• Strong analytical and problem-solving skills to resolve complex operational issues across both asset classes.
• Excellent judgment and decision-making abilities in Equity and Fixed Income servicing scenarios.
• Solutions-oriented thinking in daily operations for both product types.
• Ability to independently identify, escalate, and analyze key issues for actionable recommendations in Equity and Fixed Income.
• Flexible collaboration with stakeholders and colleagues at all levels, including trading desks and external partners for both asset classes.
• Support teamwork and positive motivation within the function, fostering expertise in both Equity and Fixed Income servicing.

Preferred Qualifications, Capabilities, and Skills

• Experience leading process improvement initiatives to enhance operational efficiency in both Equity and Fixed Income servicing.
• Embrace automation and digital tools for process transformation across both product lines.
• Effective communication with diverse internal and external stakeholders in Equity and Fixed Income.
• Ability to manage multiple priorities in a fast-paced environment covering both asset classes.
• Experience developing and mentoring team members for professional growth in Equity and Fixed Income servicing.
• Partner across regions to support global business objectives for both product types.
• Demonstrate initiative and accountability in delivering business outcomes for Equity and Fixed Income.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.