Ask JPMC Hiring Operations Team Lead (NAMR)

Job Description
Advance your professional journey and guide a dynamic team. Champion process enhancements and become the go-to expert on transformative projects to shape the future and streamline operations. As an AskJPMC Team Leader, you will lead a team that delivers a best in class, simplified, and personalized experience to current and former employees in support of their HR needs. You demonstrate exceptional leadership skills by creating an environment where your employees are valued for their diversity, recognized for their contributions, and supported with coaching to optimize their performance. You adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.
Job responsibilities

• Manages team performance, leads by example, and coaches on key behaviors to motivate sustained results by using performance management resources to proactively monitor, coach, and develop employees through recognizing strong performers and managing those not meeting performance standards
• Ensures the team's adherence to operating policies, procedures, legal, and compliance regulations while independently resolving escalations
• Aids in the execution of business initiatives by developing, delivering, and maintaining open communication with employees, peers, leadership team, executives, and other lines of business
• Identifies and owns end-to-end process improvement opportunities which may include recommending solutions, supporting training development, managing process/policy changes, and partnering with change management leadership team as necessary
• Leads a key function or process that supports the department across multiple teams

Required qualifications, capabilities, and skills

• 3+ years of experience in HR service or Product roles or equivalent experience
• Demonstrated strong verbal, written communication, and interpersonal skills with a customer obsessed mindset
• Proven analytical skills including attention to detail, high level of accuracy, and problem-solving skills
• Demonstrated ability to give feedback, coach others, and follow outlined Performance Coaching process to improve performance
• Demonstrate leadership amongst peers in a key function or process that spans across teams

Preferred qualifications, capabilities, and skills

• 1+ year of experience leading a team preferred

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.