Scope of Function:
Support and partner with the various Clusters Technology and IT on Service Quality, Strategic and Transformation activities and Safety and Soundness initiatives and remediation programs.
Principle Responsibilities
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Perform qualification of initiatives which includes strategic initiatives, safety and soundness, cost and process optimization and translate them into requirements.
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Support Business and Tech Strategy and develop the business case for project and funding approvals.
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Collaborate with the Project team and support the Project Sponsor to meet critical deliverables of such initiatives.
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Ensure the effectiveness of the ongoing interlock with Tech to partner them to drive major activities that includes the following:
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Support and ensure the execution of Sector’s major projects.
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Support and ensure execute Strategic and Tactical initiatives.
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Engage in financial discussions including budget planning, forecasting and infrastructure planning for new projects which includes estimation on green and recoveries which span across TI Services.
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Drive stability and resiliency by partnering with the TI, Production management and application development to ensure that CTI services meet the defined SLA’s and the right level of infrastructure monitoring.
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Ensure the effectiveness of Service Management functions which includes Major CTI change interlocks, monitoring, performance, and capacity management.
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Partner with CTI teams and tech teams to drive Safety and Soundness which includes EOVS remediation, GEMS and VTM.
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Qualifications
Skills and Experience:
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> 10 years of working experience in technology industry
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Min 5 years of experience in supporting relevant products
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Experience in driving Strategic initiatives
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7+ years of experience in Client Service Management
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Advanced skill level MS Excel, MS Access, MS PowerPoint and other Data Analysis tools.
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Strong Presentation skills in MS PowerPoint
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Exposure to technology industry
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Experience in Technology, Finance and Business Management
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Broad knowledge of other functional and technical areas
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Strong interpersonal Skills and managing senior stakeholders both internal and external
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Experience of working with multi-disciplinary teams
Office Location / Address: 3 Changi Business Park Crescent
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Job Family Group:
Technology
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Job Family:
Infrastructure
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Time Type:
Full time
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