ASEM- Personal Shopping

Job Description:

Associate/Assistant Sales Experience Manager

WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.

YOU WILL BE:

The Associate/Assistant Sales Experience Manager, Personal Shopping leads with a focus on customer service and relationship-building, embodying Bergdorf Goodman’s values of Excellence, Imagination & Graciousness. Responsible for driving department performance, partnering across teams, and inspiring a high-performing, customer-first culture, this leader ensures seamless sales experience while representing Bergdorf Goodman

WHAT YOU WILL DO:

•  Drive sales and business growth in alignment with company vision and values; analyze business

• trends and contribute to strategic planning

• Manage vendor relationships to support merchandising needs and challenge the status quo to support BG's brand standards

• Support the execution of strategic departmental goals, aligning day-to-day operations with broader store objectives

• Partner in the coaching, and development of Sales Associates and Assistants, recognizing strengths and addressing growth opportunities with empathy

• Lead team execution by managing daily task prioritization, scheduling, and responsiveness to our needs and the promotional calendar

• Champion a mindset of self-development, encouraging ongoing learning and professional growth

•  Foster a high-touch, service-driven culture; support customer issue resolution and escalations

• Model professional behavior on the floor, building relationships with clients, vendors, and internal teams

• Supports execution of in-store selling events in collaboration with functional and vendor partners

•  Leads client development projects across the department, supporting retention and acquisition efforts

•   Collaborate with Brand Managers and teams to lead successful client experience events

WHAT YOU WILL BRING:

•   2+ years of experience, in luxury retail or fashion

•  4-year degree

• Experience and achieving business goals

• Demonstrated success in building, leading, motivating, and coaching teams

• A collaborative, “win together” mindset

• Basic proficiency with MS Office Product Suite, advanced proficiency preferred

• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds

•  Flexibility to work evenings, weekends, and holiday

•  Comfortable working in a remote environment

YOUR LIFE AND CAREER AT BERGDORF GOODMAN

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

•  Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

SALARY AND OTHER BENEFITS:

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.