ARWA SALES ADMIN

Location: India Remote
Employment Type: Full-time 

We are seeking a highly organised and student-focused Registry and student Administration officer to support the smooth delivery of academic and administrative operations. This role plays a key part in student support, cohort administration, class registers, and day-to-day office operations, working closely with academic teams, registry, admissions, and finance.

• Act as the first point of contact for student-related queries and escalate unresolved matters to the Senior Registry Officer.

• Coordinate and communicate effectively with the Head of Registry and senior administrative staff.

• Maintain a strong understanding of cohorts, subjects, pathways, term plans, and timetables to support learners accurately.

• Provide administrative support for senior staff, board members, and external officials visiting the college.

• Undertake reception duties, including handling enquiries in person and by telephone.

• Liaise with domestic and international agents, supporting international enquiries and ensuring timely follow-up with relevant teams.

• Operate manual and computerised office systems, maintaining accurate records, files, and databases.

• Print student ID cards, official letters, and maintain records of issued documents.

• Scan, upload, and update student records accurately on the UNIT-e system.

• Monitor daily class registers and ensure alignment with the published timetable.

• Identify missing registers and notify Programme Leaders promptly (by 10:15am, 2:15pm, and 6:15pm).

• Maintain accurate records of tutor changes and absences, coordinating communication as required.

• Coordinate post-assessment board communication and ensure grades are accurately recorded on UNIT-e.

• Monitor attendance and academic performance of assigned cohorts, liaising with Cohort Leaders and Operations Manager.

• Communicate attendance rules and regulations and assist with disciplinary processes where required.

• Follow up with students who enrolled but did not commence attendance.

• Track learner journeys including absences, suspensions, deferrals, deregistration, and inactivation.

• Act as a key point of contact for students within assigned cohorts, ensuring accurate communication records.

• Identify and report at-risk students weekly to Cohort and Programme Leaders.

• Manage student feedback for allocated cohorts and coordinate performance-related communications.

• Review weekly attendance reports and follow up with students with low attendance.

• Prepare meeting packs and assist with photocopying teaching materials when required.

• Assist with data entry and database management.

• Support the collection of student registration fees.

• Provide guidance and advice to students when requested.

• Produce reports and analysis as required.

• Provide cover for other administrative functions when needed.

• Manage post, emails, and official communications.

• Monitor office supplies and assist with ordering stationery and consumables.

• Work closely with Admissions and Finance teams.

• Assist in ensuring premises are secured at the end of the working day when required.

• Comply with Health & Safety policies and legislation at all times.

• Maintain strict confidentiality and data protection standards.

• Use mobile phones and internet browsing strictly for work-related purposes.

• Undertake any additional duties as requested by the Principal in support of college operations and statutory requirements.

• Strong organisational and administrative skills

• Excellent communication and interpersonal abilities

• High attention to detail and accuracy

• Ability to manage multiple tasks and deadlines

• Student-focused and service-oriented approach

• Proficient in Microsoft Office and database systems

• Ability to work collaboratively with academic and administrative teams