JOB SUMMARY
***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***
This is a hybrid position, requiring on-site work from Tuesday to Thursday in either our Pittsburgh or Camp Hill Highmark offices.
This role plays a key role in supporting the Health Plan Operations team by providing technical expertise and assistance in the implementation of Artificial Intelligence (AI) solutions. This individual works closely with the Director of AI to understand business objectives and challenges, and contributes to the development and execution of AI strategies. This role assists in conducting assessments of systems, data, infrastructure, and business processes to identify opportunities for AI products and services. They collaborate with internal data scientists, data engineers, and business teams to gather requirements for AI proof of concept designs and contribute to the implementation plan. This role supports business partners in facilitating change management initiatives, preparing users for AI adoption, and ensuring optimal value creation from AI projects. They contribute to the tactical implementation of AI solutions, working closely with project teams to ensure smooth integration and successful deployment.
ESSENTIAL RESPONSIBILITIES
Problem Identification: Collaborate with Sr. Consultant and business partners to identify AI opportunities. Work with technical teams to explore solutions to business problems through research and applying human centered design methods.
Proof of Concept Design and Testing: Work across teams to facilitate the design of a proof of concept and testing plan. Ensure alignment around the problem statement and the measures that would determine whether the solution is viable. Facilitate business readiness tactics and measure effectiveness.
Implementation and Value Creation: Support translating proof of concept into scaled use and value creation using change management and project management best practices. Serve as an advisor and partner for change execution. This includes, but is not limited to, working with internal and external learning and communications partners and change strategists to design and deliver interventions that mitigate adoption risk.
Portfolio Management and Reporting: Work with the Sr. AI Consultant and business partners to create and groom portfolios of AI opportunities. Support reporting, ongoing prioritization, and facilitating value capture tactics.
Other duties as assigned or requested.
EXPERIENCE
Required
3 years of experience in management consulting or strategy required
3 years of experience in Orchestrating and leading change management plans and interventions.
Preferred
2 years of experience in digital transformation at scale.
SKILLS
Strong understanding of AI technologies, including generative AI, machine learning, deep learning, natural language processing, and computer vision.
Ability to understand business challenges and identify opportunities for AI implementation.
Strong analytical and problem-solving skills to develop AI solutions that align with business objectives.
Experience working with cross-functional teams, including business stakeholders, IT professionals, and data scientists.
Ability to effectively communicate complex AI concepts to both technical and non-technical audiences.
Strong presentation skills to convey insights and recommendations to stakeholders
Experience in writing technical documentation and reports.
Ability to manage AI projects from inception to deployment, including planning, budgeting, and risk management (technology and people).
Commitment to staying up-to-date with the latest advancements in AI and related technologies.
EDUCATION
Required
Bachelor’s degree in business, information technology, data science, or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
Master’s degree in business, information technology, computer science or related field.
LICENSES or CERTIFICATIONS
Required
None
Preferred
Certified Change Management Practitioner
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at [email protected]
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- 3 years of experience in management consulting or strategy
- 3 years of experience in orchestrating and leading change management plans and interventions
- Bachelor's degree in business, information technology, data science, or related field
- 2 years of experience in digital transformation at scale
- Master's degree in business, information technology, computer science or related field
- Certified Change Management Practitioner
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
