Ariba IT Support Lead

About Carrier  

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. 

Position Summary

The Senior Ariba IT Support Developer leads the design, delivery, and technical ownership of solutions on the organization's SAP Ariba procurement platform. As a recognized subject matter expert, this role architects complex multi-module solutions and integrations, drives platform reliability and continuous improvement, mentors developers and support analysts, and partners with Procurement, Finance, and IT leadership to shape the Ariba roadmap. Serves as the top technical escalation point, owning vendor escalations and leading major enhancement, release, and transformation initiatives end-to-end.

Position Grade Expectations

• Delivers complex, cross-module Ariba solutions with minimal supervision; sets the technical direction for enhancements, integrations, and platform health initiatives.

• Recognized subject matter expert across multiple Ariba modules; defines best practices, configuration standards, and design patterns adopted by the broader team.

• Mentors and coaches P1/P2 developers and support analysts; leads code and design reviews, and drives onboarding and capability uplift across the team.

• Leads large initiatives and drives improvements across teams — including automation, incident reduction, root-cause elimination, and release governance.

• Operates effectively in ambiguity — frames problems, evaluates trade-offs, and influences organizational direction within the Ariba/procurement technology domain.

• Proactively identifies and remediates quality, reliability, and security risks; partners with product, support, business, and vendor teams to deliver durable outcomes.

Key Responsibilities

• Lead the design and architecture of SAP Ariba solutions across modules (Buying & Invoicing, Sourcing, Contracts, Supplier Lifecycle & Performance, and Ariba Network), ensuring alignment with enterprise standards and the procurement roadmap.

• Serve as the top technical escalation point for complex, cross-module, and cross-system issues; lead expert-level root-cause analysis and drive permanent resolution of recurring problems.

• Architect, develop, configure, and govern Ariba solutions — including custom forms, approval workflows, catalog management, business rules, and reporting.

• Lead the design, delivery, and support of integrations between Ariba and ERP systems (SAP S/4HANA / SAP ECC) via CIG (Cloud Integration Gateway), middleware, and APIs; establish integration standards and monitoring.

• Own high-severity SAP vendor escalations; manage strategic vendor engagement for platform issues, enhancements, and roadmap alignment.

• Lead Ariba quarterly release cycles end-to-end: assess release impacts, drive regression strategy, coordinate stakeholder communications, and govern change adoption.

• Partner with Procurement, Finance, and business stakeholders to shape enhancement priorities and translate business strategy into a technical roadmap and delivery plan.

• Lead major enhancement projects, upgrades, and rollouts — including solution design, requirements refinement, configuration, testing strategy, and deployment governance.

• Drive continuous improvement across the Ariba platform: automation, self-heal, observability, incident reduction, and total cost of ownership optimization.

• Mentor and coach junior developers and support analysts; lead peer reviews, establish coding and configuration standards, and grow team capability.

• Establish and maintain authoritative technical documentation, architecture diagrams, runbooks, and knowledge base assets; enable service desk and support teams.

• Ensure compliance with change management, SOX, security, and audit requirements across all Ariba solutions and integrations.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.

• 8–10+ years of hands-on experience supporting, configuring, and developing on SAP Ariba, with demonstrated depth across multiple modules (e.g., Buying & Invoicing, Sourcing, Contracts, SLP).

• Proven experience leading the design and delivery of Ariba–ERP integrations with SAP S/4HANA / SAP ECC (CIG, web services, cXML, APIs, middleware).

• Deep understanding of procure-to-pay (P2P) and source-to-contract (S2C) processes, master data, and controls.

• Demonstrated experience leading enhancement projects or workstreams end-to-end, including requirements, design, delivery, and stakeholder management.

• Demonstrated mentorship or technical leadership on a support and/or development team.

• Expert-level analytical and problem-solving skills, with a track record of resolving complex, cross-system root-cause issues.

• Advanced proficiency with ITSM tools (e.g., ServiceNow, Jira Service Management) and ITIL-based support and change processes.

• Excellent written and verbal communication skills; able to influence senior technical and business stakeholders and translate complex issues into business language.

• Proven ability to manage multiple priorities, lead through ambiguity, and operate in SLA-driven, global support environments.

Preferred Qualifications

• SAP Ariba certification(s) across multiple modules (strongly preferred).

• Scripting and development experience (e.g., SQL, JavaScript, Python, Groovy) for automation, integrations, and reporting.

• Experience applying AI, machine learning, or intelligent automation within procurement platforms (e.g., PR-to-PO automation, invoice/exception handling).

• Experience with Ariba Network supplier enablement, catalog management (CIF, PunchOut), and supplier portal strategy.

• Experience leading quarterly release governance and Change Advisory Board (CAB) processes.

• ITIL Foundation required; ITIL Intermediate/Managing Professional a plus.

• Experience leading and supporting global user bases across multiple time zones and regions.

Pay Range 

Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.      

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.                 

Benefits 
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success. 

Equal Treatment and Non-Discrimination 

Carrier is committed to equal treatment and non-discrimination principles.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable  protected class.  

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws. 

Application Deadline

Applications will be accepted for at least 3 working days from Job Posting Date.

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Use of AI 
Technology-enabled tools may support parts of the recruitment process, with oversight by people.