Title: Area Manager, KDF , Coach Korea
Reports to: Senior Area Manager, KDF
Location: Seoul, Korea
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Primary Purpose
The successful individual will manage sales, operations, and staff development of a group of stores in Korea market to achieve maximum profitability in compliance with company regulations and procedures while ensuring consistent positive customer experiences. Reporting to the Senior Area Manager of Korea Duty Free of Korea, his/her mission will be to integrate the current team and progressively build a strong "Coach" culture, based on retail, service and performance.
Key Responsibilities
Retail Management
- Support in the day-to-day follow-ups of the planned strategies and initiatives to overachieve sales in KDF Channel
- Monitor, track of sales KPI by door level (daily, weekly, monthly) to reach the target in various angles
- Focus on managing each key door and keep eyes on competitors' actions and activities
- Utilize various reports to provide sales analysis and develop sales strategies
- Analysis of Store & staff sales performance to propose action plan & objectives
- Develop action plans with each store to increase sales opportunities, sales growth and conversion rates
- Partner with store manager to identify and develop plans for existing and new customers including events and outreach opportunities.
- Understand and execute retail planning (daily, weekly, monthly and annual) as well as lead retail activities (sales promotion, marketing activities, store staff motivational initiatives like team share and other incentives) supported by key metrics analysis (sales productivities, sales metrics-traffic, conversions, AT, AUR, UPT, etc.)
- Interacts and communicates with corporate partners (Marketing, Visual, Merchandising, HR, LP, Finance, etc.) on a regular basis to identify retail channel of opportunity and to execute these initiatives
- Maintain constant awareness of markets, trends, competitor activities, problem retail channel as input to the business strategy
- Reviews store environments and key business indicators within retail channel to identify problems, concerns and opportunities for improvement
- Ensure stores are compliant with 4 wall management process and all daily tasks are completed within stores without negatively impacting service of Coach standards
- Conduct frequent visits to stores and spend time with the sales staff to evaluate and rectify needs and issues
- Manage with integrity, honesty, fairness and knowledge promoting culture, values and vision of Coach
People Management
- Build and manage KDF field management - recruit, interview, hiring, on-boarding, evaluating, and retaining top talents (Store Managers and store employees)
- Interact frequently with Store Managers and staff to identify training needs and making proactively recommendations for improvement
- Identify staffs' potential & the talents in the existing team
- Inspires and motivate store managers to build a cohesive and productive team
- Provide training, coaching & feedback for career development
- Retain people by motivating team to gain job satisfaction
Education & Experience
- Bachelor's degree and minimum of 5 years of proven prior experiences as a multi-store manager
- Optimism and strong ability to develop, manage and lead a successful Duty free Field team
- Pro-active problem solver with ability to assess an issue and develop action steps for resolution
- Demonstrated ability to think broadly, considering all perspectives on issues, and reaching logical conclusions that best serve Coach as a whole
- Ability to quickly establish strong credibility with employees, business partners and external resources
- Strong negotiation skills with excellent verbal and written communication and interpersonal skills
- Impeccable standards of moral, ethical, and fair conduct
- Driven, energetic and independent
- Strong financial acumen
- Moderate English proficiency
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
What the Team is Saying
What We Do
A tapestry is made of many threads woven into one story. So are we.
Our global house of brands unites the magic of Coach, Kate Spade New York and Stuart Weitzman. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility.
Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft.
The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.
Why Work With Us
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.
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