Position Description
● Oversee and manage the business
revenue of all channels and operational activities of the entire business area
under coverage (A-Z of area management).
● Customer management and retention
drive.
● Giving direct support, supervision,
and management of FTEs of the organisation across areas of coverage.
● Training of FTEs (TSEs) and contract
staff [SEPs and ECs] across the business area
● Oversee activities of channel
development, channel management, and TOMA across business areas.
● Delinquency management.
●Management of business partners,
driving ROI and creating new business opportunities for the organisation.
● Support HR in recommending quality
candidates for resource gap closure where necessary.
Requirements
Desired Skills and
Experience
● Channel management skills.
● Must possess a good knowledge of the
business area under coverage
● Must possess a good passion for social
enterprise and the development of people and the environment.
● Good coaching skill is very necessary.
● Good leadership and managerial skills
from previous workplaces will be an added advantage.
● Excellent people-to-people skills
● Relevant industry knowledge in
relation to the current role.
● Strong mindset for continuous
improvement and meeting or exceeding business-set targets and goals.
● Must demonstrate complete discretion
and confidentiality of business vital information.
● Must have good knowledge of computer
applications, such as MS Word, Excel, PowerPoint presentations, etc.
● The candidate must demonstrate good
problem-solving and decision-making skills.
Skills Required
- Channel management skills
- Good knowledge of the assigned business area
- Relevant industry knowledge
- Passion for social enterprise and development of people and the environment
- Good coaching skills
- Excellent interpersonal skills
- Strong mindset for continuous improvement and meeting or exceeding business targets
- Discretion and confidentiality with business information
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Problem-solving and decision-making skills
- Experience in FMCG, telecommunications, insurance, or renewable energy in relevant Nigerian regions
- Leadership and managerial experience
What We Do
d.light makes reliable, affordable solar energy accessible to low-income families and underserved communities worldwide. The company designs, manufactures, and distributes solar home systems, lanterns, inverters, appliances, and smartphones, supported by flexible PayGo financing. Its products provide clean, dependable power for homes, businesses, and health facilities, helping improve education, health outcomes, safety, and economic opportunity in off-grid and underserved areas.
