About CloudOps Team:
CloudOps team is responsible for Availability, Reliability, Disaster Recovery, Performance, Monitoring, Emergency Response, and Capacity Planning of Icertis SaaS application & related services. CloudOps executes Infra & Access Provisioning, Upgrades, Deployments & Change management to drive faster time to market. This team plays critical part in building & executing the cloud strategy for the company.
In addition to above, CloudOps also drives architectural improvements to improve scalability & optimize overall cost.
ResponsibilitiesArchitect and lead large-scale cloud and infrastructure projects focused on scalability, performance, reliability, availability, security, and cost optimization across Azure, AWS, and GCP.
Drive initiatives end-to-end from POC to production, including technical evaluation, architecture, implementation, rollout, and operational handover.
Lead project delivery and execution, managing technical scope, milestones, dependencies, risks, and collaboration across Product Engineering, SRE, Security, and other stakeholders.
Provide technical leadership for 24x7 mission-critical multi-cloud environments, ensuring operational stability, resilience, and continuous improvement.
Drive observability, telemetry, automation, self-healing, and proactive incident prevention to improve platform reliability and reduce production issues.
Evaluate and adopt cloud-native technologies and modern architectures to improve scalability, agility, performance, and infrastructure efficiency.
Design and implement cloud security and data protection solutions, including encryption at rest and in transit, Azure Key Vault, Customer-Managed Keys (CMK), Bring Your Own Key (BYOK), key rotation, certificate management, and encryption capabilities across Azure services.
Lead application and infrastructure performance analysis and drive end-to-end cloud cost optimization and FinOps best practices.
Partner with Microsoft, Amazon, and Google to evaluate new technologies, optimize cloud services, resolve technical challenges, and drive innovation.
Work with internal and external customers on performance, reliability, security, troubleshooting, root-cause analysis, and resolution of critical technical issues, while driving knowledge management and continuous improvement.
Experience & Leadership
12 to 15+ years in mission-critical, 24x7 Cloud Operations/SRE teams within B2B/B2C SaaS organizations.
Experience designing and implementing large-scale solutions across Azure (Primarily) , AWS, GCP.
Proven experience leading large teams in complex, fast-changing, 24x7 environments.
Strong customer focus, analytical and communication skills, with the ability to build relationships, meet SLAs/deadlines and deliver results under pressure.
Ability to simplify complex technical issues, develop innovative solutions/workarounds and operate effectively in agile, constantly changing environments.
Cloud, Systems & Networking
- Strong systems and network architecture expertise across Linux/Windows, SQL databases, compute, storage and cloud networking.
- Hands-on Windows and Linux administration and troubleshooting across compute, memory, storage, processes, services, networking and kernel/system issues.
- Working knowledge of Windows and Linux, SQL database and network administration, including TCP/IP, DNS, routing, SSH, firewalls, certificates, permissions and system hardening.
- Experience managing systems at scale, including patching, vulnerability remediation, OS upgrades, configuration management and performance optimization.
- Strong scripting/automation skills using PowerShell, Bash/Shell, or Python.
AKS / Kubernetes
- Strong hands-on experience designing, deploying, administering, upgrading, and troubleshooting large-scale production AKS/Kubernetes environments.
- Strong Linux administration skills across Ubuntu/RHEL and container environments.
- Hands-on experience with Docker, container images, Dockerfiles, container registries (ACR), and container security.
- Strong Kubernetes knowledge covering workloads, Services, Ingress, ConfigMaps, Secrets, StatefulSets, DaemonSets, Jobs/CronJobs, Namespaces, scheduling, probes, PDBs, HPA, and Cluster Autoscaler.
- Strong AKS networking and security expertise, including Azure CNI, IP/subnet planning, Network Policies, NSGs, UDRs, Load Balancers, DNS, ingress/egress, private clusters, RBAC, Azure RBAC, Managed Identity, and Workload Identity.
- Experience with AKS node pools, VM sizing, availability zones, workload placement, autoscaling, capacity planning, and resource requests/limits.
- Strong experience with AKS monitoring and troubleshooting using Azure Monitor, Log Analytics, and Datadog.
- Experience designing highly available, self-healing, scalable, secure, zero-downtime, and disaster-recovery solutions for mission-critical AKS workloads.
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
About the TeamWho we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.
Skills Required
- 12 to 15+ years of experience in mission-critical, 24x7 Cloud Operations or SRE teams within B2B or B2C SaaS organizations
- Experience designing and implementing large-scale solutions across Azure, AWS, and GCP
- Proven experience leading large teams in complex, fast-changing, 24x7 environments
- Strong customer focus, analytical, communication, relationship-building, SLA, deadline, and results-delivery skills
- Ability to simplify complex technical issues, develop innovative solutions, and work effectively in agile environments
- Strong systems and network architecture expertise across Linux, Windows, SQL databases, compute, storage, and cloud networking
- Hands-on Windows and Linux administration and troubleshooting
- Knowledge of SQL database and network administration, including TCP/IP, DNS, routing, SSH, firewalls, certificates, permissions, and system hardening
- Experience managing systems at scale, including patching, vulnerability remediation, OS upgrades, configuration management, and performance optimization
- Strong scripting and automation skills using PowerShell, Bash/Shell, or Python
- Strong hands-on experience designing, deploying, administering, upgrading, and troubleshooting large-scale production AKS/Kubernetes environments
- Strong Linux administration skills across Ubuntu/RHEL and container environments
- Hands-on experience with Docker, container images, Dockerfiles, container registries, and container security
- Strong Kubernetes knowledge covering workloads, Services, Ingress, ConfigMaps, Secrets, StatefulSets, DaemonSets, Jobs/CronJobs, Namespaces, scheduling, probes, PDBs, HPA, and Cluster Autoscaler
- Strong AKS networking and security expertise, including Azure CNI, IP/subnet planning, Network Policies, NSGs, UDRs, Load Balancers, DNS, private clusters, RBAC, Azure RBAC, Managed Identity, and Workload Identity
- Experience with AKS node pools, VM sizing, availability zones, workload placement, autoscaling, capacity planning, and resource requests/limits
- Strong experience with AKS monitoring and troubleshooting using Azure Monitor, Log Analytics, and Datadog
- Experience designing highly available, self-healing, scalable, secure, zero-downtime, and disaster-recovery solutions for mission-critical AKS workloads
Icertis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Icertis and has not been reviewed or approved by Icertis.
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Fair & Transparent Compensation — Pay is described as competitive in select roles and markets, and bands for functions like sales and engineering often track broader tech‑market levels. This points to compensation that can align well with market for certain functions and geographies.
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Retirement Support — A 401(k) with company match is employer‑verified in the U.S., indicating solid retirement benefits in core markets. This provides a clear foundation of long‑term financial support.
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Leave & Time Off Breadth — Vacation and paid time off are employer‑verified in the U.S., and programs such as “7 Days for Humanity” and an additional July 4th break extend time‑off options. Together these elements reflect a broad mix of leave offerings beyond standard PTO.
Icertis Insights
What We Do
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.
