Job Description:
Authorised Repair Centre Coordinator
ESAB is a premier global fabrication and specialty gas control technology company focused on welding technology, advanced equipment, consumables, specialty gas control, robotics, and digital solutions. In April 2022, we officially completed our spin-off from Enovis Corporation, formerly known as Colfax Corporation, to become an independent publicly traded company.
With locations in more than 50 countries, 9000 employees and expected revenue of approximately $2.2 billion in 2021, the spin-off enhances ESAB’s leadership in global industrial markets and shapes the business for increased market share through innovation and commercial excellence.
Position Overview
Authorised Repair Centre coordinators are a highly important role in several aspects.
Technical support and follow up on issues are a key part of the satisfaction of our Authorised Repair Centres.
Technical skilled coordinator which is responsible to coordinate all issues between our Authorised Repair Centre network and ESAB. Escalate issues to the appropriate line managers.
Duties & Responsibilities
- Daily implementation of the safety culture and driving of safety improvement initiatives.
- Responsible for compliance with all legal, tariff and operational rules.
- Improve the level of service delivery/quality to a world-class standard.
- Act as key point of contact for our Authorised Repair Centres.
- Warranty handling with our Authorised Repair Centres.
- Responsible for training of the personnel for our Authorised Repair Centres.
- Responsible for quality control and auditing of our Authorised Repair Centres.
- Responsible for the technically correct support towards our Authorised Repair Centres.
- Escalate issues or support needed to appropriate ESAB stakeholders
- Fault diagnosis and correction remotely and, if necessary, at the customer's and/or Authorized Repair Centres premises
- Supporting the ESAB sales force on technical issues.
- Collation of market intelligence and agreement on appropriate products and services to introduce to meet the market needs.
- Contribute to the achievement of the Aftermarket budget by satisfying customer's needs and feeding leads and valuable business opportunities to the appropriate stakeholders.
- Interface for Quality Reporting of ESAB products from the customer site to the internal stakeholders.
- Implement the ESAB values into service delivery.
- Consolidate and check available Authorised Repair Centres After Market data to support creation of KPIs
- Drive continuous improvement to drive effectiveness, efficiency and improve customer experience in Aftermarket.
Qualifications
- Language Requirements : English B1 intermediate, and local language.
- Education Requirements : Mechanical maintenance, electrical, IT, industrial and welding/cutting skills. ISCED 5*
- Experience Requirements : High level of technical ability on Technical Services and Industrial engineered equipment.
- Mobility & Travel Requirements : Available to travel in the region with occasional travels in Europe if required by business
- Driving License.
- Expert ESAB Technical Product Knowledge is a plus
- Good ability to communicate with internal and external stakeholders. (team meetings, customer contact)
- Intermediate IT skills (MS office applications, Service Management software)
At ESAB, the belief is that the progress made today makes the world imagined possible. Its purpose is Shaping the world we imagine.
Skills Required
- ISCED Level 5 education or equivalent in mechanical maintenance, electrical, IT, industrial, or welding and cutting skills
- High level of technical ability in technical services and industrial engineered equipment
- English at B1 intermediate level and proficiency in the local language
- Availability to travel within the region and occasionally in Europe as required by the business
- Valid driving license
- Ability to communicate effectively with internal and external stakeholders
- Intermediate IT skills, including Microsoft Office and service management software
- Expert ESAB technical product knowledge
ESAB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESAB and has not been reviewed or approved by ESAB.
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Retirement Support — The package includes an immediately vested 401(k) with a strong company match plus an additional employer contribution. Feedback suggests this structure is a standout element of total compensation.
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Healthcare Strength — Health coverage offers multiple plan choices, including HSA‑eligible options with employer contributions, alongside dental and vision. Feedback suggests these mainstream offerings strengthen perceived total rewards when paired with other benefits.
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Parental & Family Support — Paid parental leave, child and elder‑care support, and access to caregiving services are included. Feedback suggests these family‑oriented supports add meaningful value for many employees.
ESAB Insights
What We Do
ESAB is a world leader in the production of welding consumables and equipment. Our brand is synonymous with world-leading expertise in the following key areas: * Manual welding and cutting equipment * Welding consumables * Welding automation * Cutting systems Celebrating 110 years since its founding, ESAB now serves a global market. We are represented in almost every country by subsidiaries or agents providing sales and support. ESAB also has manufacturing plants across four continents. Manufacturers everywhere are looking for ways to improve productivity and reduce operating costs. One way to achieve this goal is to align with a welding and cutting partner that offers a complete line of innovative solutions that meet the current demands of industry. ESAB has led the way in research and development of better technologies and products for this industry since its founding. ESAB has many great minds working on ways to make our industry stronger and better able to meet the needs of the future. We are constantly striving to expand our product offerings – from the best in traditional welding applications to large automated manufacturing facilities. ESAB continues to offer world-class technical support and educational opportunities to help our customers work smarter and better. We are dedicated to working with customers to help them be more productive, more profitable, and better able to compete. The ESAB group has been owned by Colfax Corporation since January 13, 2012. To learn more visit our website at www.esab.com and choose your region to begin
