Arbitration Specialist

We are seeking a high-impact individual to join our Outbound Subrogation team as an Arbitration Specialist. This role provides technical expertise and guidance to the Protection organization, ensuring arbitration file handling meets or exceeds company guidelines and state requirements. You will work closely with Claims Operations to provide analysis, training, and program reviews of our arbitration process while managing an inventory of auto, property damage, coverage, and liability arbitration claims to determine the best path to resolution. You'll collaborate with attorneys, internal and external partners, and other stakeholders to deliver successful outcomes.

• Investigate claims to determine arbitration potential and pursue appropriate recovery opportunities, including subrogation denial reviews, damage disputes, coverage disputes, and liability disputes.

• Prepare materials, documentation, and correspondence for unsettled claims and communicate with claims professionals, clients, attorneys, collection agencies, arbitration forums, and legal partners as appropriate.

• Handle qualifying outbound and inbound arbitration filings and hearings.

• Maintain an active claim diary to ensure all arbitration matters are aggressively pursued and resolved in a timely manner.

• Partner closely with Subrogation teams and liability partners throughout the arbitration process.

• Contribute to the continuous improvement of Turo's claims handling processes while supporting exceptional customer service and cost management.

• Maintain accurate arbitration records, documentation, claim notes, and status updates.

• Collaborate on or lead special projects, process improvements, and change initiatives.

• Work across multiple systems to support timely claim resolution.

• Effectively manage shifting priorities in a fast-paced environment.

• 2+ years of experience handling auto damage arbitration filings and hearings.

• Experience managing claims arbitration.

• Demonstrated knowledge of ArbForums and arbitration procedures.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Strong organizational, multitasking, and time management skills.

• Entrepreneurial mindset with a passion for driving successful subrogation outcomes.

• Ability to work in a fast-paced environment and embrace change.

• Excellent follow-through, attention to detail, and ability to work with minimal supervision.

• Proven ability to achieve or exceed key performance indicators (KPIs).

• Positive attitude, integrity, strong work ethic, and commitment to collaboration.

• Commitment to high responsiveness and availability.

• Four-year college degree.

• Experience working in a fast-paced, high-volume claims environment.

The Phoenix base hourly range for this full-time position is $21.63 - $25.96 an hour + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursday. Turo considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Turo offers.

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We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at [email protected]. Candidates can also report suspicious activity to the FTC or other appropriate authorities.

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at [email protected].

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].