AR Specialist

AR & Collections Specialist

      Department: Accounting 

Reports To: Controller

FLSA Status: Non-Exempt

What is the AR & Collections Specialist role at Cohesive Components, and who is the ideal candidate?

The AR & Collections Specialist is responsible for applying customer payments as well as contacting customers to ensure payments are made in full and on time.  The AR & Collections Specialist must be a resourceful problem solver with excellent time management skills.  An eager self-starter who takes initiative, this individual will also be organized and detail-oriented. The ideal candidate is a team player, possesses a positive attitude, and a desire to constantly learn. 

Cohesive Components AR & Collections Specialist Accountabilities:

• Process daily billing to ensure customers receive accurate invoices within 24 hours of revenue recognition event. 
• Post daily ACH and lockbox deposits accurately.
• Process and post checks received directly from customers.  Contact customers to encourage ACH or lockbox usage instead.
• Ensure all other daily bank activity is posted accurately.
• Set up new customers in ERP system after following necessary verification protocol.
• Maintain accurate and up-to-date customer information in the system.
• Process customer credit card payments via 3rd party vendor (First Data.)
• Prepare a monthly reconciliation of AR Subledger to GL balance.
• Handle all customer correspondence via phone or email in a professional manner and within 24 hours of receipt.
• Maintain A/R and collections documentation in an organized manner for future reference and ease of cross-training or transition.
• Investigate, communicate and resolve billing or AR- related discrepancies and issues with internal departments.
• Remit proof of insurance and W-9’s to customers upon request.
• Create customer credit memos.
• Monitor AR Aging reports daily for past due invoices. 
• Execute collection procedures including contacting customers via email and phone to get account current following escalation procedures per collection policy.
• Create, review and publish regular reporting on billing and collections activity

EEO STATEMENT 

Sur-Seal is an equal opportunity employer, and we value diversity. All employment decisions are based on qualifications, merit, performance, and business need.

​​​​​​​WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time on-site position, and hours of work and days are Monday through Friday, 8:00 a.m. to 4:45 p.m.

The ideal candidate for the AR & Collections Specialist role at Cohesive Components has the following:

• At least 3 years of experience in a similar Receivables/Collections role, required
• A 2-year degree or applicable work experience, required
• Experience with ERP systems required, Epicor strongly preferred
• Proficient Excel skills, including formulas, subtotals, filters, pivots, etc.
• Excellent professional communication skills
• Experience with billing products, preferred
• Ability to research and resolve issues

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice as long as the duties are consistent with the job classification.