AR Specialist IV

The AR Specialist IV, Enterprise will report to the Sr. Manager, Accounts Receivable. This role will be responsible for managing an assigned portfolio of large volume and strategic Property Management Company accounts. This role will work cross departmentally to assist clients with maintaining account status and reducing the number of delinquent accounts received. This strategic role which requires initiative and good judgement will work to resolve disputes, reconcile discrepancies and partner with the customer over their past due balances.

• Prepare and analyze customer statements and aging reports for client review, will research reports to determine habitually delinquent accounts. Contact customers for payment; demonstrate a high-level of judgement in collection by offering payment options or reduction of past due in order to resolve past due balance amounts and retain relationships aligning with RealPage North Star practices.
• Quickly respond to customer requests including providing support to customers (both internally and externally) to effectively resolve collection issues, including discrepancies, short payments, and payment inquiries by providing accurate documentation of the balance due.
• Manage customer questions and disputes by researching the issues and implementing the correct course of action for the resolution.
• Heavy reconciliation skills to provide detailed solutions to customers for billing issues, cash application issues at corporate / property or product levels.
• Create, Organize, and conduct meetings with customers that have delinquent account issues that need collaboration to provide a more in-depth review of the past due accounts.
• Independently review each customer account to determine the best course of action for resolution of past due invoices, credits and on account cash amounts.
• Frequent interactions with interdepartmental teams for information related to customer outstanding balance amounts.
• Prepares manual Consolidate Billing Files per individual customer requests and suggests best approach for customers with special circumstances for consolidated files.
• Ability to identify billing issues and research to find the root cause to communicate to the appropriate teams for resolution or create the needed corrections.
• Subject matter expert for AR processes.
• May be asked to train or support newer AR Specialists.

• 4-6 years of Accounts Receivable related experience
• Bachelors’ degree preferred in Accounting, Business or Finance

KNOWLEDGE/SKILLS/ABILITIES

• Degree Preferred in Accounting, Business or Finance •3+ years at Realpage preferred.
• Understanding of Accounting principles
• Advanced to Expert Excel skills with Pivot Tables and V-Lookups •Multi software knowledge to work with different sources of data.
• Excellent verbal and written communication skills
• Strong attention to detail, demonstrated integrity and professionalism.
• Ability to work independently. •Presentation skills to clients or sales /product teams
• Ability to execute effectively against multiple time constraints. Physical Demands and Working Conditions While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.
• The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word.
• May be required to sit and/or stand for long periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May be required to lift or move 10+ pounds.

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Salary and Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.