Join Our Team as an SSC AR Credit Card Lead – Drive Accuracy and Support in Finance Operations!
Are you passionate about finance, customer service, and ensuring accurate transaction processing? We are looking for a talented SSC AR Credit Card Lead to join our Billing team within the broader Finance function. In this role, you will play a key part in leading day-to-day credit card-related Accounts Receivable activities in our Shared Service Center, ensuring compliance, accuracy, and excellent service.
Key Areas of Responsibility
- Supervise the daily activities of the AR Credit Card team to ensure accurate and timely processing of credit card transactions.
- Monitor team productivity and performance against established KPIs, SLAs, quality standards, and operational objectives.
- Ensure effective management of credit card enquiries, refunds, chargebacks, payment allocations, and penalty charge processing.
- Support team members in resolving operational issues, transaction discrepancies, customer escalations, and banking-related queries.
- Provide coaching, guidance, onboarding support, and performance feedback to team members.
- Conduct quality reviews to ensure consistency, accuracy, and compliance with operational procedures.
- Monitor chargeback trends, dispute volumes, and operational risks, implementing corrective actions where required.
- Maintain effective relationships with banks, payment service providers, Finance teams, Customer Service teams, and other stakeholders.
- Support the Credit Card Manager in managing escalated issues and operational priorities.
- Assist in the preparation of operational reports, performance analysis, and month-end activities.
- Ensure compliance with company policies, internal controls, audit requirements, and applicable regulatory standards.
- Support process standardization, continuous improvement initiatives, and operational excellence projects.
- Foster a collaborative, customer-focused, and results-oriented team environment.
Team Management
- Manage resource allocation in the Credit Card team to ensure efficient/effective resource utilization
- Assist the Manager in setting performance measurement procedures for all employees including objective setting, appraisal and personal development plans
- Spend time on coaching of the team
- Review team members against monthly targets and ensure the accuracy and integrity of the information produced by the team
Key Skills
- 3+ years of experience in accounts receivables management functions
- Degree in Finance, Economy, Management or Accounting
- Excel advanced skills (Macro, Pivot Table…)
- Ability to quickly become a proficient user of the company Accounts Receivable system Oracle
- Experience in shared service environment desirable
- English proficiency required
Why Join Us?
Become part of a dynamic finance team where your attention to detail and commitment to accuracy will make a real impact. You’ll gain valuable experience in a collaborative Shared Service Center environment, with opportunities to develop your skills and grow your career. We offer a supportive workplace focused on compliance, professional growth, and operational excellence. Join us and help shape the future of our finance operations!
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
Skills Required
- Degree in Finance, Commerce, or Business Administration, or currently pursuing a relevant qualification
- Experience in Accounts Receivable
- Basic accounting experience
- Ability to become proficient in Oracle Financial Applications
- Good communication skills
- Knowledge of Google and Microsoft tools
- Microsoft Excel proficiency
- Account analysis skills
- Problem-solving skills
- Attention to detail
- Fluency in English
What We Do
Europcar Mobility Group is the European N°1 in vehicle rental, with the ambition to become a leader in dedicated, sustainable mobility services in the years to come. The Group offers a wide range of car and van rental services: be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, for businesses and individuals, relying on a fleet equipped with the latest engines including more and more "green" vehicles (EVs, PHEVs). It operates distinctive brands, responding to differentiated needs, use cases and expectations in terms of level of service: Europcar® - the European leader of car rental and light commercial vehicle rental, Goldcar® - the lowcost leader in Europe, and Ubeeqo® – one of the European leaders of roundtrip car-sharing (BtoB, BtoC). Customers’ satisfaction is at the heart of the Group’s ambition and that of its more than 8,000 employees, everywhere Europcar Mobility Group delivers its mobility solutions, thanks to a strong network in 140 countries (including 16 wholly owned subsidiaries completed by franchisees and alliance partners).
