AR and Collections Analyst

We are looking for an Accounts Receivable and Collections Analyst  to join the Finance team! 

As an AR & Collections analyst, you will work with internal and external customers to ensure that billing, cash collection and application are handled in a timely and appropriate manner. This team member will be responsible for performing a hands-on role in responding to customer invoicing inquiries, maintaining customer relations, and enforcing processes for cash receipts, invoicing and collections. 

What you will do...

• Performing daily cash application and direct debit runs. Matching outstanding invoices with incoming payments.
• Owning portfolio of 1000+ customers with bank transfer/manual SEPA payment method. Managing AR end to end process from billing, cash collection, cash application and disputes resolution for the portfolio assigned.
• Managaing failed Auto Sepa payments and Credit Card customers issues.
• Managing customers credit limit utilization for their portfolio.
• Use all available channels - phone, email to collect the outstanding invoices.
• Liaise and communicate with internal departments (Customer Service / Sales / Finance / Tax) as required to resolve outstanding queries and keep a high level of customer satisfaction.
• Performing daily accounts reconciliation.
• Responding to customer queries through accounting email, Zendest tickets as well as phone.
• Managing correction of the invoices. Crediting customers refunds and reposting trips onto the new invoice profiles in line with standard process.
• Preparing monthly KPI´s and contributing to preparation of month end reporting.
• Liaise with the product team to improve the inhouse ERP system and resolve any bugs that may happen.
• Use their AR expertise to improve processes within the team.
• Performing portfolio reconciliation for external audit purposes.
• Using BI (Looker) to build nessesarry dashboards for tracking of AR balances

What we expect from you:

• Fluency in English is required
• Advanced Excel skills
• Mathematical and logical deduction skills
• Working effectively with diverse groups of people, possess adequate negotiation skills
• Experience with customer service, client as well as internal stakeholders communication
• Strategic thinking and problem solving
• Adaptability to changing environment

Our Benefits

• 💰 Competitive compensation, including equity in the company;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as private healthcare or gym allowance, depending on location;
• 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
• 💙 A mental health support tool for your well-being;
• 📒 Exponential growth opportunities;
• 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
• 🌎 "Work from anywhere" in the world allowance of 20 working days per year.
• 📚 IRL English or Spanish Lessons are held in the Barcelona office.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be based within commuting distance of our Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.