Aprio PH - Client Onboarding Manager (Accounting)

Position Responsibilities

• Systems & Technology Implementation
• Review client financial data, historical transactions, and accounting setups for accuracy and completeness.
• Oversee system implementations, software configurations, and integration setups (e.g., QuickBooks Online, Xero, NetSuite, Bill.com).
• Set up new QBO or Xero accounts for clients without existing systems.
• Migrate systems, including conversions from QuickBooks Desktop to QBO.
• Configure and customize bill and invoicing system based on client-specific requirements.


• Accounting Setup & Cleanup
• Oversee the comparison of tax returns to book balances, ensuring necessary adjustments are made for accurate accounting starting points.
• Direct and review historical accounting catch-up work, including:
• Bank coding and accounts payable cleanup.
• Entry and reconciliation of historical payroll journal entries.
• Set up of investment assets and clearing accounts.
• Cleanup of e-commerce sales records and reconciliations.
• Supervise and validate reconciliations of key accounts, including bank, liabilities, prepaid expenses, accrued revenue, and accrued liabilities.
• Review and approve month-end schedules, including depreciation, amortization, and accrual/deferral schedules.
• Ensure development and accuracy of open items lists and month-close spreadsheets to support ongoing accounting operations.


• Client and Team Support & Communication
• Lead and manage the client onboarding process from sales handoff to steady-state operations.
• Work closely with accounting teams with clients across industries (SaaS, Professional Services, E-commerce)
• Communicate with project managers and/or clients via email to request information or clarify processes.
• Create process documentation and transition materials for the Accounting Team.


• Leadership & Team Collaboration
• Lead the PH Team in planning, strategizing, and assigning client work.
• Supervise, mentor, and support onboarding team members to ensure high-quality and timely deliverables, and high employee morale.
• Collaborate with US Manager on project progress and team updates.
• Assign and monitor onboarding projects, ensuring deadlines and service level agreements are met.
• Act as the main point of contact for escalated onboarding issues and client concerns.
• Monitor onboarding KPIs, analyze performance trends, and recommend process improvements.
• Develop and update onboarding checklists, SOPs, and training materials.

Qualifications

• Amenable to work from 3:00 PM - 12 Midnight PHT.
• Work Setup: Hybrid – Initial 3 months onsite, followed by a hybrid schedule of 2 days onsite and 3 days work-from-home per week. Work location is either at our Clark or Makati site.
• Bachelor’s degree in Accounting, Business, Computer Science, or related field.
• 5+ years using or implementing QBO and Xero (NetSuite preferred).
• Strong knowledge of accounting principles and best practices.
• Proven experience overseeing accounting software implementations across multiple clients.
• Skilled in analyzing financial statements and resolving discrepancies.
• Experienced in reconciling tax returns, payroll, investments, e-commerce revenue, and trial balances.
• Proficient in designing revenue/expense workflows, chart of accounts, and supervising accounting cleanups, reconciliations, and migrations.
• Strong organizational, communication, and time management skills.
• Demonstrated leadership in mentoring and developing teams.
• Strategic problem-solver with ability to manage multiple client relationships and deliver high-quality results.