The Process & Quality Analyst is a hybrid role combining business analysis and quality assurance responsibilities. The PQA works with business and technology stakeholders to analyze accounting and tax processes, recommend process improvements, and support the delivery of automation and technology solutions that drive efficiency, scalability, and business value.
This role is responsible for defining and documenting business requirements and processes, as well as developing and executing test plans to ensure solutions meet business needs and quality standards. The BQA collaborates with internal and external team members—including Automation Developers, Process Owners, Business SMEs, and Application Architects—to identify and eliminate wasteful processes, standardize workflows, and support change management for new technology implementations.
The ideal candidate brings an analytical, detail-oriented mindset, curiosity, and a relentless drive for improvement, supported by the tools and resources of an innovation-focused team. The environment is dynamic and challenging, requiring adaptability and a focus on measurable outcomes such as ROI, increased revenue per employee, reduced time to value, fewer errors and rework, improved data quality, and the elimination of mundane tasks.
Position Responsibiltiies
- Analyze business processes at both micro and macro levels to create a complete picture of workflows and requirements for automation and technology solutions.
- Identify and document key opportunities for process improvement and automation, driving standardization across business processes.
- Become a subject matter expert on the business processes being analyzed for automation and technology enhancement.
- Collaborate with stakeholders to perform impact analysis, facilitate process documentation changes, and support business readiness and adoption for new solutions.
- Gather requirements using Agile and Scrum methodology; document in Epics, Features, and User Stories; define acceptance criteria and appropriately size stories.
- Facilitate and coordinate requirements walk-throughs and sign-offs with key business and technology stakeholders.
- Influence and drive work among disparate teams with competing priorities, acting as a trusted advisor by providing objective, practical, and relevant ideas and insights.
- Lead collaboration activities with internal and external stakeholders throughout the automation and technology product lifecycle.
- Develop and execute test plans, test cases, and test scripts based on business requirements for User Acceptance Testing (UAT) and business quality assurance of automation solutions.
- Perform functional, regression, integration, and UAT testing to ensure solutions meet business needs and comply with quality standards.
- Identify, document, and track defects; work with developers to resolve issues and validate fixes.
- Continuously monitor implemented solutions for optimal performance and opportunities for continuous improvement; help resolve business-related issues as they arise.
- Support change management and business readiness for new technology implementations by validating solution quality and user experience.
- Work within defined Software Development Lifecycle (SDLC) governance processes.
Business Analysis
Quality Assurance
Requirements
- Proven experience analyzing and documenting business processes at both detailed and strategic levels.
- Ability to identify, evaluate, and recommend process improvements and automation opportunities.
- Experience gathering and translating business requirements into functional specifications, user stories, and acceptance criteria.
- Skilled in facilitating requirements workshops, impact analysis, and process documentation changes.
- Demonstrated ability to develop and execute test plans, test cases, and scripts for functional, regression, integration, and user acceptance testing (UAT).
- Experience identifying, documenting, and tracking defects, and collaborating with development teams to resolve issues.
- Familiarity with quality assurance methodologies and tools, ensuring solutions meet business needs and quality standards.
- Strong interpersonal skills for building collaborative relationships with stakeholders, including business SMEs, developers, and process owners.
- Ability to communicate complex concepts clearly to both technical and non-technical audiences.
- Experience facilitating requirements walk-throughs, sign-offs, and change management activities.
- Proficiency in Microsoft Office 365 suite (Excel, Flow, Forms, SharePoint, PowerPoint, etc.).
- Experience with Agile and Scrum methodologies, including working within Software Development Lifecycle (SDLC) governance.
- Analytical mindset with attention to detail and a focus on measurable outcomes (ROI, error reduction, data quality, etc.).
- Demonstrated ability to monitor implemented solutions for performance and identify opportunities for continuous improvement.
- Adaptive and innovative, with a continuous learning and growth mindset.
- Willingness to coach and mentor colleagues and contribute to a culture of improvement.
Preferred Skills
- Foundational and working knowledge of the accounting industry, including tax and audit.
- Foundational knowledge of process improvement methodologies (Lean Six Sigma) and process documentation standards (e.g., BPMN).
- Experience with data analysis leveraging database principles (Oracle, SQL, MongoDB, etc.) is a major plus.
- Prior consulting experience.
Skills Required
- Experience analyzing and documenting business processes at detailed and strategic levels
- Ability to identify, evaluate, and recommend process improvements and automation opportunities
- Experience translating business requirements into functional specifications, user stories, and acceptance criteria
- Experience facilitating requirements workshops, impact analysis, documentation changes, walkthroughs, and sign-offs
- Experience developing and executing functional, regression, integration, and UAT test plans, cases, and scripts
- Experience identifying, documenting, tracking, and resolving software defects with development teams
- Familiarity with quality assurance methodologies and tools
- Strong interpersonal and stakeholder collaboration skills
- Ability to communicate complex concepts to technical and non-technical audiences
- Experience supporting change management and business readiness activities
- Proficiency with Microsoft Office 365, including Excel, Flow, Forms, SharePoint, and PowerPoint
- Experience with Agile and Scrum methodologies and SDLC governance
- Analytical mindset, attention to detail, and focus on measurable outcomes
- Ability to monitor implemented solutions and identify continuous improvement opportunities
- Willingness to coach and mentor colleagues
- Knowledge of accounting, tax, and audit processes
- Knowledge of Lean Six Sigma and BPMN process documentation standards
- Experience with database principles and data analysis using Oracle, SQL, or MongoDB
- Prior consulting experience
Aprio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aprio and has not been reviewed or approved by Aprio.
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Fair & Transparent Compensation — Pay is generally positioned as competitive and fairly paid across many roles, with clearer benchmarking helped by public job-posted ranges and compensation aggregators.
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Healthcare Strength — Health, dental, and vision coverage is positioned as comprehensive and available from day one for full-time hires, which is stronger than the more typical waiting-period approach.
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Retirement Support — Retirement offerings include a 401(k) with profit sharing and access to FSA/Dependent Care accounts, which can improve total rewards when firm performance supports contributions.
Aprio Insights
What We Do
Aprio is a premier CPA and business advisory firm that advises clients and associates on how to achieve what’s next. Aprio’s associates work as integrated teams across advisory, assurance, tax, outsourcing, staffing and private client services, bringing the best thinking and personal commitment to each client. Across practices, Aprio brings together proven expertise, deep understanding and strategic foresight for industries including Manufacturing and Distribution; Non-Profit and Education; Professional Services; Real Estate and Construction; Retail, Franchise and Hospitality; and Technology and Blockchain. Headquartered in Atlanta, Georgia, Aprio has grown to over 1,000+ team members. To serve clients wherever life or business may take them, Aprio’s teams speak more than 30 languages and work with clients in over 50 countries.
