Apps Support Intermediate Analyst

The Apps Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:

• Provide technical and business support for users of Citi Applications.
• Utilize good understanding of apps, support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders; provide short-term resolutions and work with relevant technology partners for long term remediation.
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.

Qualifications:

• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Knowledge/ experience of problem Management Tools.
• Good customer service, communication and interpersonal skills
• Consistently demonstrating clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

What we offer:

• Working in an international environment in one of the greatest financial institutions worldwide

• An enjoyable and challenging learning path, which leads to a deep understanding of Citi’s products and services

• Competitive salary and social benefits (medical care, multisport, life insurance, award-winning pension plan, holiday allowance, hybrid work model, paternity/maternity scheme, award/recognition system, very lucrative employee referral program, and other).

• Consideration for a yearly bonus

• International projects in a culturally diverse and dynamic environment as well as learning top quality organizational culture.

• A supportive workplace for professionals returning to the office from childcare leave

• Abundance of internal job opportunities locally and globally

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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