Summary of the course:
The Customer Order Management Apprentice role is a developmental position within the UK Customer Service business unit. During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Kirklees College. The working hours are Monday to Friday, 35 hours per week. On completion of this apprenticeship, you will obtain a Level 2 Customer Service qualification.
For this particular role we are under a legal obligation to ensure that candidates have completed a (Standard) Background Check. The (Standard) Background Check consists of an identity check, a comprehensive 5-year history check covering employment, education and any gaps, and criminal record checks to be considered for this role.
ResponsibilitiesIn this role, you will make an impact in the following ways:
- Representing the customer within the department in relevant meetings.
- Representing the client to the customer by communicating any potential changes in order requirements in a timely and appropriate manner.
- Undertaking analysis and identifying abnormal demand and report findings as necessary.
- Running and actioning required reports and distributing to relevant departments.
- Acting as an onsite representative to expedite parts to the warehouse.
- Being an active member of the customer support team and providing excellent customer care.
To be successful in this role you will need the following:
Applicants must have achieved GCSE Grade 4/C or above in English and Mathematics, as well as Grade 4/C or above across all other subjects.
- Proactive Approach to all tasks taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Customer focus with building strong customer relationships and delivering customer-centric solutions.
- Ensures accountability by holding self and others accountable to meet commitments.
- Communication skills, written & verbal. To be able to effectively express messages and ideas in a clear, organized and relevant manner for a variety of audiences.
- IT Skills with the knowledge and confidence to work on Microsoft Excel/Outlook and other IT forums.
Why Cummins
As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.
About UsCummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.Skills Required
- GCSE Grade 4/C or above in English and Mathematics
- GCSE Grade 4/C or above across all other subjects
- Proactive approach, enthusiasm, and willingness to take on challenges
- Customer focus and ability to build strong customer relationships
- Accountability and ability to meet commitments
- Clear written and verbal communication skills
- IT skills and confidence using Microsoft Excel, Microsoft Outlook, and other IT systems
- Completion of a Standard Background Check, including identity, five-year history, and criminal record checks
Cummins Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cummins and has not been reviewed or approved by Cummins.
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Retirement Support — A 401(k) with company contribution/match and both defined contribution and defined benefit pension plans are offered, alongside profit sharing and an employee stock purchase plan. This mix supports long-term savings and financial security.
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Healthcare Strength — Multiple medical plan options (HSA, HSA Plus, PPO) with dental, vision, life and long-term disability coverage are provided, along with telehealth, mental-health support, and wellness tools. In-network protections and HSA/HSA Plus structures are described to help manage costs.
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Parental & Family Support — Paid maternity and paternity leave, family medical leave, and adoption assistance are offered. Reduced or flexible hours and unpaid extended leave options further support caregiving needs.
Cummins Insights
What We Do
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
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