Apprenticeship Coordinator – AGC
Help keep apprenticeship programmes running accurately and smoothly for learners based at Worthy Down. You will combine detailed administration, learner support, systems work and customer service in a close-knit team. Also known in the market as: Apprenticeship Administrator; Learner Records Coordinator; Training Programme Coordinator; Education Operations Administrator.
About the Role
Pearson TQ is looking for an Apprenticeship Coordinator to support the coordination and administration of apprenticeship programmes for Army learners at Worthy Down.
This is a varied, detail-focused role. You will prepare and process learner documentation, keep records and systems current, support learner inductions, coordinate qualification activity and make sure files remain audit ready. You will work closely with another site coordinator, apprenticeship coaches, quality colleagues and customer contacts.
You do not need previous experience of Maytas, OneFile or the apprenticeship sector to be considered. We are looking for strong administration, IT, communication and organisational capability, plus the confidence and curiosity to learn specialist systems and processes.
What You’ll Do
Prepare, check and process documentation for apprenticeship learners.
Support and conduct learner inductions and programme sign-ups.
Process apprenticeship starts, reviews, achievements, withdrawals, leavers and related paperwork accurately and on time.
Maintain accurate learner data in Maytas, OneFile and supporting electronic or paper records.
Coordinate bookings, registrations, functional skills activity and qualification administration.
Process and distribute certificates, maintaining appropriate electronic and hard-copy records.
Keep learner files audit ready and support archive and audit activity.
Respond to learner and customer queries and work positively with coaches, quality colleagues and other stakeholders.
What We’re Looking For
Proven administration and organisational experience.
Confidence in a customer-facing role and commitment to a positive customer experience.
Strong Microsoft Office skills, including Excel for handling and reporting data.
High levels of accuracy and attention to detail.
Clear written and verbal communication.
Ability to prioritise competing tasks and complete work to deadline.
Confidence learning new systems and following detailed processes.
A full driving licence and access to a vehicle for regular attendance at Worthy Down.
Experience of an MIS or e-portfolio system is helpful but not essential.
Training-provider, awarding-organisation, Ofsted or ESFA funding experience is helpful but not essential.
Location & Working Pattern
This is an on-site role at Worthy Down, near Winchester, with some opportunities to work from home. As Worthy Down is a military site with limited transport links, you will need a driving licence and access to a vehicle.
Why Join Pearson?
You will join a small, supportive team where accurate administration directly contributes to a positive learner experience and the successful delivery of apprenticeship programmes. The role offers the opportunity to build specialist knowledge of apprenticeship operations, learner data, audit requirements and programme reporting.
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About UsPearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Skills Required
- Proven administration and organisational experience
- Confidence in a customer-facing role and commitment to positive customer experience
- Strong Microsoft Office skills, including Excel for data handling and reporting
- High accuracy and attention to detail
- Clear written and verbal communication skills
- Ability to prioritise competing tasks and meet deadlines
- Confidence learning new systems and following detailed processes
- Full driving licence and access to a vehicle
- Experience with an MIS or e-portfolio system
- Training-provider, awarding-organisation, Ofsted, or ESFA funding experience
What We Do
We are the world’s learning company with more than 22,500 employees operating in 70 countries. We provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. We are committed to helping equip learners with the skills they need to enhance their employability prospects and to succeed in the changing world of work. We believe that wherever learning flourishes so do people.
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