The Role
Provide digital support in a small studio: design and deliver e-marketing materials, handle online customer and IT queries, liaise with agents, build websites from templates, meet SLAs, maintain records, and train agents on online platforms.
Summary Generated by Built In
Job Description
Digital Support Apprentice required in our Cambridge Studio. Working as part of a small team, the Apprentice would take part in:
- Ensuring the efficient design and delivery of e-marketing materials
- Dealing with general online customer queries and IT queries / issues, escalating where necessary
- Liaising with agents and internal contacts
- Building websites from agreed templates
- Meeting Service Level Agreements
- Maintaining records of calls and queries
- Training calls to agents on how to use our online platforms
The successful candidate will require excellent IT and communication skills as well as attention to detail. SEO knowledge and web template experience would be an advantage but is not essential.
In return we can offer:
- Training via a Customer Service Apprenticeship, depending on knowledge, skills and experience
- 25 days holiday plus bank holidays, increasing to 30 days per year by length of service
- Ability to purchase up to 5 additional days holiday, at certain points in the year
- Life Assurance x 4 salary
- Health Insurance or Cash Plan – level dependent on role
- Confidential Employee Assistance Helpline
- Pension
- Eye care vouchers
- Interest free loan to purchase a cycle
- Season ticket loan
- Training and Development where required
- One day volunteering leave per year
- Weekly office fruit basket
Skills Required
- Excellent IT skills
- Excellent communication skills
- Attention to detail
- Ability to handle online customer and IT queries and escalate when necessary
- Experience building websites from templates
- SEO knowledge
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The Company
What We Do
EProp Services PLC is a UK property-services and technology group providing brands, digital technology, marketing support, and additional revenue streams to property professionals. It is the parent company of The Guild of Property Professionals, Fine & Country, and gogetdigital, and describes itself as a champion of standards and innovation in the property industry. Its mission is to help property professionals deliver better customer outcomes through digital services and technology.
