Appointment Setting Representative
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Position Summary:
The Appointment Setting Representative is responsible for contacting potential clients via phone, email, or other communication channels to schedule appointments for the sales team. This role involves engaging prospects in professional, courteous conversations, identifying their needs, and coordinating meetings that align with their availability and the company's goals. Strong communication skills, persistence, and a customer-focused mindset are essential to succeed in this position.
Responsibilities
Ï Take inbound calls to schedule, confirm, and reschedule appointments for the sales team to evaluate and quote services.
Ï Make outbound calls to follow up on client requests or messages.
Ï Ensure appointments are set, scheduled, and rescheduled efficiently to meet the sales team's needs.
Ï Maintain clear and professional communication with clients regarding appointments, ensuring timely and accurate scheduling.
Ï Coordinate with the sales team to ensure smooth scheduling and follow-up on client appointments.
Requirements or Qualifications:
● Must be able to work full time, 40 hrs per week
● Experience in logistics or transportation operations preferred.
● Strong problem-solving and multitasking abilities in a fast-paced environment.
● Good communication skills. English Level B2.
● Can work Monday to Friday, 8:00am - 5:00pm EST
● Has at least 6 months of experience Customer Service or in BPO
● Proficient in using Microsoft Office or Google Workspace
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What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
