C.H. Robinson is looking for an Appointment Scheduler! In this role, you will be responsible for supporting the appointment desk with operational tasks within the internal Transportation Management System, general appointment desk maintenance and any additional structured work assignments required. You are accountable for completing all assigned tasks with accuracy and timeliness. The Appointment Scheduler is expected to handle any internal or external communication with professionalism and courtesy.
Ensure appointments are scheduled for pickup and/or delivery with shippers and receivers utilizing various scheduling methods (phone call, email, customer website)
Schedule appointments utilizing the expectations and scheduling guideline processes as outlined by each customer
Provide timely and professional written and verbal responses to customer requests
Monitor any team mailboxes
Resolve simple exceptions to any pre-defined processes
Make appointment and date changes as requested by the customer within the Transportation Management System
Run, format, and distribute any reports to the appropriate internal or external parties as required
Contributing to projects that utilize the enterprise project-based delivery model
Required Qualifications:
High School Diploma or GED
Ability to travel up to 15% (on occasion)
Fluent in Spanish and English (written and verbal)
Proficient in Microsoft Office Suite of programs
Ability to work a flexible schedule on occasion, including overtime hours when requested
Work and/or project experience in Supply Chain, Transportation, and/or Logistics
Ability to think critically and solve problems quickly and accurately
Ability to work in a team oriented, fast-paced and dynamic environment
Strong written and verbal communication skills
Customer service experience
Collaborative workstyle and customer-centric approach is essential to be successful in this role
Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
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What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
