Reporting to the MDU Lead, the role supports the smooth handover from engagement and readiness activity into operational delivery by maintaining accurate schedules, confirming appointment requirements, issuing reminders and coordinating changes where customer, site or delivery conditions shift. The role also supports the customer booking portal by monitoring booking activity, identifying exceptions, managing outliers and intervening where manual coordination is required. This helps reduce missed appointments, access failures and unnecessary rework through disciplined planning, communication and follow-up.
The Appointment Scheduler is accountable for scheduling control, customer communication and coordination rather than broader project management. The role provides visibility of appointment status, escalates risks or conflicts promptly and contributes to a more consistent customer experience across the installation pathway.
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
Skills Required
- Coordinate booking, confirming, rescheduling and tracking customer appointments
- Maintain accurate schedules and issue appointment reminders
- Monitor customer booking portal, identify exceptions and manage outliers
- Communicate and coordinate with residents, installers and internal teams regarding access arrangements
- Escalate scheduling risks or conflicts promptly
- Strong planning, communication and follow-up skills to reduce missed appointments and rework
What We Do
Service Stream is an S&P/ASX 300 listed business that specializes in the design, construction, installation, operation, and maintenance of critical assets across Australia's essential infrastructure networks. The company provides integrated end-to-end asset life-cycle services, primarily focusing on the provision of telecommunications and network services to keep Australian communities connected.
