Appointment Scheduler, Oswego

Description

Basic Function: To maintain the appointment schedule and schedule routine appointments to balance

the patient flow within the center.

Principal Accountabilities:

1. To schedule appointments for all center providers
2. To determine if a patient call should be transferred to a appropriate party, ie. nurse, medical provider or referral
3. Timely review and return of voice messages from patients
4. Assist patients and de-escalate patient concerns as appropriate
5. Assist patients with coordinating appointments that fit their needs
6. Reviews scheduling history to ensure continuity of care
7. Follows scheduling guidelines and provider templates for appropriate scheduling
8. Adjust provider schedule according to time-off requests
9. Prepares and sends appointment letters to patients as needed
10. Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information
11. Coordination with Medical Records staff with facilitation of new patient packet
12. Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy
13. Documentation in PM/EHR of any discussion with patients as appropriate
14. To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
15. Other duties and responsibilities as may be requested by supervisor and/or management

Requirements

• High school diploma or GED is required
• Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and
• a professional with compassion in stressful situations
• Verbal and written communication skills, office applications preferred
• Demonstrate proper judgment and decision making skills when necessary
• Comply with the organizations code of conduct, safety rules and adheres to all company policies
• Carry out job responsibilities in an ethical, effective and professional manner
• Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors
• Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system
• Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers
• Must be keenly aware of the importance of confidentiality in all aspects of the position