About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
We’re looking for an Applied AI Engineer who lives at the intersection of product, AI engineering, and customer success. You’ll ensure AI capabilities are not just deployed, but adopted, robust, and deeply valuable in customer environments. You’ll be a technical partner internally and externally, owning the loop from prototyping to metrics to insights to roadmap feedback.
This is not a traditional support or operations role. You’ll build reliable systems, define evaluation signals, influence model and product behavior, and scale AI adoption across customers.
Here's a closer look at this key role:
- Ensure customer success post-deployment: Drive adoption, measure value realization and provide best practices on maximizing impact of AI capabilities.
- Act as technical owner: Serve as the go-to technical advisor for customers, designing custom configurations, integrations, and prompt or agent workflows tailored to their environments.
- Prototype and evaluate: Build proofs-of-concept with customers, define evaluation metrics, run experiments, and analyze errors to improve model and feature quality.
- Drive product improvements: Translate customer feedback and production learnings into clear, actionable requests for Product and Engineering.
- Instrument reliability and observability: Develop health monitors, logging, and drift detection to ensure AI performance remains stable and measurable in production.
- Resolve and automate: Investigate production issues across data, APIs, and model behavior; create durable fixes and automation to prevent recurrences.
- Enable and educate: Lead workshops, demos, and internal enablement sessions to build confidence and understanding of Edwin AI’s capabilities.
- Stay current: Explore and apply emerging techniques in LLMs, generative AI, agent frameworks, and evaluation methods to push the product forward.
- 2-3 years in a customer-facing technical role: solutions engineering, forward-deployed engineering, AI/ML ops, or applied research + deployment.
- Strong solution architecture in design enterprise software systems and AIOps systems
- Hands-on experience with LLMs / generative AI / agent frameworks (prompting, retrieval, chaining, evaluation).
- Proficiency scripting in Python with AI/LLM tooling and system observability/integration workflows (e.g. API debugging with Postman) preferred.
- Ability to design evaluation metrics, error analysis, and performance monitoring.
- Strong communication: you can explain complex AI ideas to engineers, product folks, or non-technical stakeholders.
- Comfortable working in ambiguity, balancing trade offs, managing multiple stakeholders.
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 01/17/26
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-JP1 #LI-Hybrid #BI-HybridLogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
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What We Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
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LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
