Nordson EFD, a global leader in Engineered Fluid Dispensing, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
An Application/System Engineer works with customers to understand their needs, run application trials and recommends solutions using the company's products. Other responsibilities include providing installation, training, and trouble-shooting across the Americas, as well as knowledgeable technical support on the operation of all EFD products to worldwide sale groups.
Essential Job Duties and Responsibilities
Application Test
- Attend sale calls and meetings to understand customers' need, and provide preliminary equipment recommendation
- Perform dispensing application trials using company's existing products, ensuring proposed system meet customer’s requirements
- Write test reports highlighting results, settings, final equipment list, and related notes
Customer Support
- Communicates with customers, international sales groups, R&D and marketing regarding technical and product issues
- Travels to support customers in installation, training, and troubleshooting
- Supports worldwide sales groups in all technical areas of all EFD products
Sales Support
- Attend top customer meetings, trade shows, and other pertinent meetings as requested to help provide technical knowledge as needed.
- Aids with providing product training to all sales groups with main focus on tops.
Corrective Action Process
- Works closely with cross-functional teams in resolution of quality or manufacturing issues effecting customers
- Helps coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.
Product Development
- Helps review technical content of product manuals, technical support information and sales brochures.
- Assists with development and implementation of product training tools.
- Participates in New Product Development process by providing insight on real world product usage by customers.
Education and Experience Requirements
- BS in Engineering or related field or equivalent related work experience.
- Experienced in technical sales facing and application support role/environment.
- Excellent written and verbal communication skills with a strong customer service, action-orientation required.
- Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment
- Experienced supporting EFD product line and TTA platform programing.
- Proficiency in MS Office applications required.
Preferred Skills and Abilities
- Self Starter
- High Energy
Working Conditions and Physical Demands
Office and laboratory environments. The employee must frequently lift and/or move up to 10 pounds and on occasion up to 75 pounds. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated 25%
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Interested?
If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
About Nordson EFD
Nordson EFD is a world-leading designer and manufacturer of fluid dispensing systems and single-use fluid packaging. By joining our team today, you will help us bring innovative ideas to life. Nordson EFD is a global team that works to create systems and consumables that improve the fluid dispensing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson EFD. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
Top Skills
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers.
Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met.
At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow.
We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics.
Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
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