Applications Systems Analyst/Programmer

Applications Systems Analyst/Programmer

Location: Remote

Contract Status: Pending Award

Notice: This position is contingent upon JCTM receiving a contract award and authorization to proceed. Employment opportunities and anticipated start dates are dependent upon contract award, government approval, and satisfaction of applicable onboarding and suitability requirements.

The Challenge

What if your application development and systems analysis expertise could help improve the reliability and effectiveness of technology supporting millions of USCIS customer interactions? JCTM is seeking an Applications Systems Analyst/Programmer to support the continued operation, maintenance, testing, and enhancement of critical federal data and reporting systems.

Build Your Career

At JCTM, we value knowledge, experience, integrity, and commitment. Joining our team means becoming part of an organization that empowers individuals, prioritizes ethical practices, and fosters a culture of collaboration and growth.

Challenging Projects

As an Applications Systems Analyst/Programmer with JCTM, you will support the analysis, testing, maintenance, and enhancement of the USCIS Centralized Data Repository (CDR) and the OAIS Centralized Reporting System (OCRS) user interface. You will contribute to maintaining system functionality, improving application performance, documenting technical changes, and ensuring authorized users have dependable access to operational reporting information.

Key Responsibilities

• Application Analysis and Maintenance: Analyze, test, troubleshoot, and maintain the CDR and OCRS user interface to support ongoing operational requirements.
• Application Enhancements: Implement and test application improvements and system modifications requested and approved by USCIS.
• System Integration: Support the integration of CDR/OCRS with reporting data sources, underlying databases, and associated applications.
• Cloud Environment Support: Assist with application and database maintenance within the AWS-hosted environment.
• User Access and Authentication: Support OCRS user interface functionality, including integration with USCIS Identity, Credential, and Access Management (ICAM) Single Sign-On (SSO).
• Troubleshooting and Issue Resolution: Identify application defects, investigate system performance issues, and coordinate appropriate corrective actions.
• Security Maintenance: Support the identification and remediation of application security findings, including required patches and upgrades.
• Testing and Quality Assurance: Perform functional testing, regression testing, and user acceptance testing in coordination with USCIS and other technical stakeholders.
• Technical Documentation: Develop and maintain application documentation, technical procedures, user guides, and records of system modifications.
• Change Management: Document and coordinate approved technical changes using USCIS project management and collaboration systems, including Jira, Confluence, and SharePoint.
• System Support: Collaborate with technical teams, government personnel, and external vendors to maintain continuous system functionality and support operational improvements.

State-of-the-Art Technology

Expand your expertise through hands-on support of AWS-hosted applications, cloud-based data repositories, SQL databases, identity and access management integrations, and enterprise reporting interfaces.

New Skills

Collaborate with application developers, systems administrators, business analysts, and government technical personnel while gaining experience in federal enterprise systems, cloud application support, system security, and software lifecycle management.

Room to Grow

You will have opportunities to grow your career and contribute to the company's strategic goals, supported by mentorship and a collaborative work environment.

You Have

• Associate's degree or higher.
• Minimum of 5 years of experience in the Information Technology field.
• Ability to analyze, test, troubleshoot, and maintain information technology applications.
• Ability to support application enhancements, technical documentation, and system maintenance activities.
• Strong analytical, troubleshooting, and communication skills.
• Ability to collaborate effectively with technical teams and government stakeholders.

Nice to Haves

• Experience supporting web-based applications and enterprise reporting systems.
• Familiarity with AWS cloud infrastructure and Amazon S3.
• Experience with SQL databases, queries, or database maintenance.
• Familiarity with application development, debugging, and software testing methodologies.
• Experience integrating applications with SSO or ICAM solutions.
• Experience using Jira, Confluence, or SharePoint.
• Familiarity with federal information security requirements, Section 508 accessibility standards, and application change management.
• Previous experience supporting DHS, USCIS, or other federal government IT environments.

Clearance

Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to applicable government information and systems. This position requires a satisfactory USCIS Enter-on-Duty (EOD) determination prior to beginning work and the ability to obtain and maintain the required government suitability determination. 

Compensation

JCTM is committed to fair and transparent compensation practices. The anticipated compensation for this position will be determined based on a variety of job-related factors, which may include the candidate’s relevant education, training, certifications, security clearance and access requirements, years and depth of relevant experience, specialized skills and qualifications, position level, assigned responsibilities, work location, applicable contract or customer requirements, internal equity, and the approved compensation budget for the position. Where required by applicable state or local law, JCTM will include the applicable good-faith salary or hourly pay range, along with any required information regarding benefits and other compensation, in the job posting.

Equal Opportunity Employer Statement

JCTM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.