The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
The Asset Servicing PS team provides the technical and business support for Citi’s global Asset Servicing Business. Support teams are located in multiple regions; Belfast, India and Tampa.
Asset Servicing Processing Platform for Citi Markets Operations. It provides global capabilities for asset servicing processing, including announcement capture, stock record capture, and notifications to internal and external clients.
We are searching for a highly motivated and enthusiastic technical senior for ASPEN Team– based in Tampa. We work in partnership with the business running the application production platform, providing quick resolutions to their issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. The role will entail working closely with senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions
Key Responsibilities:
Production Support & Stability
Provide timely, high‑quality L2 technical support for Asset Servicing platforms, ensuring minimal business impact during incidents.
Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems.
Monitor system health and performance, proactively identifying risks and addressing issues before they impact business.
Support market cut‑offs and time‑critical workflows.
Incident & Problem Management
Own the full incident lifecycle from detection through resolution, including stakeholder communication.
Lead root cause analysis and post‑incident reviews, driving permanent remediation and risk reduction.
Partner with development teams to priorities fixes and resilience improvements.
Technical Leadership & Collaboration
Work closely with Operations, Business Analysts, Developers, and Infrastructure teams across regions.
Provide technical mentorship and guidance to junior support engineers.
Influence application design and deployment decisions to improve stability, observability, and operability in production.
Participate in a rotational on‑call schedule, including weekend support, for critical systems.
Continuous Improvement & Engineering Excellence
Develop and maintain high‑quality support documentation, runbooks, and knowledge base articles.
Drive automation initiatives using scripting and tooling to reduce manual intervention and operational risk.
Assist with application deployments, upgrades, and disaster recovery testing.
Identify and implement opportunities to improve monitoring, alerting, and support efficiency.
Required Skills & Experience
Strong functional knowledge of Investment banking and Asset Servicing business.
Proven experience supporting business‑critical applications in a global markets or trading environment.
Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server).
Experience with middleware and messaging technologies such as MQ and Kafka.
Demonstrable scripting ability in Python or shell scripting for automation and analysis.
Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.
Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure.
Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non‑technical stakeholders.
Familiarity with ITIL frameworks and best practices for incident, problem, and change management.
Recommended Qualifications:
- 6-10 years experience
- Practical problem solving and strategic thinking skills
- Demonstrated leadership, interpersonal skills and relationship building skills
- Service oriented attitude
- Ability to work in a fast-paced environment
- Experience working or leading requirement gathering efforts for multiple large development projects at one-time
- Proficient using basic technical tools and systems
- Good interpersonal and communication skills
Education:
- Bachelor’s/University degree, Master’s degree preferred
------------------------------------------------------
Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Tampa Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:$113,840.00 - $170,760.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Jun 02, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Strong functional knowledge of Investment banking and Asset Servicing business
- Proven experience supporting business-critical applications in a global markets or trading environment
- Strong SQL skills with experience working with relational databases
- Experience with middleware and messaging technologies such as MQ and Kafka
- Scripting ability in Python or shell scripting for automation and analysis
- Experience with enterprise monitoring and observability tools
- Strong analytical and troubleshooting skills
- Excellent verbal and written communication skills
- Familiarity with ITIL frameworks
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
-
Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
-
Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
-
Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
